A few answers for your frequently asked questions



SERVICE QUESTIONS:

Assembly

Terrain

Maintenance

Tire Inflation

Lubing the Tracks

Toe Cages

Serial Number



Assembly

How easy is it to assemble the ElliptiGO?
Your ElliptiGO will arrive almost completely assembled. All you will have to put together is the steering column, front wheel and front brake assembly. For more on how to unpack your ElliptiGO, please see our Getting Started videos under the Support section of our website or contact Service at service@elliptigo.com or 858-222-7309 with any questions.

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Terrain

Where can I ride my ElliptiGO?
The ElliptiGO is designed for and will give optimal performance on paved surfaces. As a rule, you can ride the ElliptiGO anywhere you would ride a road bike; this includes paved roads, bike trails or hard-pack dirt trails. Due to its low clearance and the tires used, off-roading is not recommended.

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Maintenance

How do I maintain the ElliptiGO? Does it require special maintenance?
Your ElliptiGO, just like any other piece of fitness equipment, should be properly maintained to give you the best performance. Cleaning the tracks and load wheels before or after every ride will help ensure a smooth operating performance. Keeping the tires properly inflated to the recommended 85 PSI and checking the cables and brakes to ensure proper working conditions are ways to keep your ElliptiGO in top working order. For more information on cleaning your ElliptiGO, please view our basic ElliptiGO maintenance videos under the Support page on our website


Do the parts wear out?
The lifespan of any given component on your ElliptiGO varies with a range of factors, including rider weight, frequency of riding, duration of rides, riding surface, intensity of riding, style of riding, climactic conditions when riding and in storage, and diligence with maintenance and servicing. Certain parts, such as brakes, tires, tubes, cables may wear more often than the tracks or load wheels; this is standard in the industry. Download our General Maintenance Chart.

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Tire Inflation

How do I inflate my tires?
The ElliptiGO comes equipped with tubes that have a long, skinny valve called "Presta." These valves are commonly found on high-pressure inner tubes and feature an outer valve stem and an inner valve body. A small screw and captive nut on the top of the valve body permits the valve to be screwed shut and ensure that it remains tightly closed. In other words, in order to inflate your tires, you will first have to unscrew the captive nut. Then, place the pump head over the valve to begin inflating. Please note that older bicycle pumps may only have the Schrader valve (such as the type found on you car) so you will need a Presta Valve Adapter.

We recommend 85-90PSI on all our ElliptiGO models for tire pressure. The Kendra West Tires on the ElliptiGO are rated for 100PSI, however, we have found that 85PSI works the best and will wear less.

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Lubing the Tracks

Can I lube the tracks?
No, the tracks are a rolling system and use friction to roll rather than slide. The track inserts and load wheels are manufactured with lubrication already in them which help them roll in a smooth motion. Adding any sort of additional lubrication will cause the load wheels not to spin properly and could cause the drive arms to slip when pedaling. Lubrication will also collect more dust and dirt, and if not cleaned properly could lead to excess wearing of the track inserts and/or load wheels.

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Toe Cages

Are toe cages necessary?
Toe cages are our most popular accessory. They are designed to help your pedaling efficiency by allowing you to pull up against the cage while in the power stroke (driving forward). This advantage is most noticeable when climbing hills: As the foot naturally tends to pull up, the toe cage will help add strength to the climb by providing resistance for the foot and more power to each stroke. Toe cages also add comfort and stability on descents and while maneuvering over bumpy terrain, such as sidewalks and rough roads, by helping to keep your feet on the pedals. Our toe cages are NOT designed to strap the rider's foot in, however, like clip-in pedals on a bicycle are. You should be able to safely and easily remove and insert your feet into the toe cages as needed.

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Serial Number

Where is my serial number located? How do I register?
Your serial number is located underneath the ElliptiGO on the round tube between the kickstand and the rear wheel. It is a stamped number that is under the clear coat of the paint. If your ElliptiGO was shipped to you, the serial number will be on the outside box as well as on a small cardboard tag that hangs off the drive arm on the ElliptiGO when you remove it from the box.

You may register your ElliptiGO by clicking here to fill out the online registration form or by completing the form found in your manual and mailing that back to us.

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