30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Sales Dealer Resources

Financing Information for Dealers
ElliptiGO retailers have access to a 12-month “same as cash” financing option for their customers through First Mutual Finance. Consumers will be required to complete a standard questionnaire to qualify. Retailers receive full compensation within several business days after financing is approved. The standard 5% service fee (paid by retailers) is reduced to 3.5% during this promotional period. For additional information and to enroll, see the following links or contact us directly.

 

Dealer Specific Collateral

 

Product Information

 

Sales and Test Ride Best Practices
This guide is a condensed version of the sales and test ride sections of the full Dealer Resources Handbook and is a great way to introduce new sales associates to the product line, as well as refresh the existing associates on how to give a great test ride experience. Download

Test Ride Videos

Test Rides
Download a short guidance document that contains helpful tips for how to give a first-time rider the most positive experience possible on a test ride.

Demos/Rentals
Download a sample demo-rental waiver & form for use in your store.

Contacts

[email protected]  | 888.796.8227  ext. 3