FAQs

A few answers for your frequently asked questions

SERVICE QUESTIONS:

Assembly

How easy is it to assemble the ElliptiGO, does it come mostly assembled upon shipping?
Your ElliptiGO will arrive almost completely assembled, all you will have to put together is the steering column, front wheel and front brake assembly. For more on how to unpackage your ElliptiGO, please view the unpacking video under the Getting Started Video Page.

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Terrain

Where can I ride my ElliptiGO?
The ElliptiGO is designed and will give optimal performance on paved surfaces. The ElliptiGO is able to be ridden anywhere you would ride a road bicycle; this includes paved roads, bike trails or hard packed dirt trials. Due to its low clearance and the tires, off-roading is not recommended.

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Maintenance

How do I maintain the ElliptiGO? Does it require special maintenance?
Your ElliptiGO, just like any other piece of fitness equipment, should be properly maintained to give best performance. Cleaning of the tracks and load wheels before or after every ride will help ensure a smooth operating performance, keeping the tires properly inflated to the recommended 85 PSI, checking the cables and brakes to ensure proper working conditions are ways to keep your ElliptiGO in top working order. For more information on cleaning your ElliptiGO please view our basic ElliptiGO maintenance video under the Support page on our website.

Do the parts wear out?
The lifespan of any given component on your ElliptiGO bike varies with a range of factors, including rider weight, frequency of riding, duration of rides, riding surface, intensity of riding, style of riding, climactic conditions when riding and in storage, and diligence with maintenance and servicing. Certain parts, such as brakes, tires, tubes, cables may wear more often than the tracks or load wheels; this is standard in the bicycle industry.

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Tire Inflation

How do I inflate my tires?
Our bike comes equipped with tubes that have a long, skinny valve called Presta. These valves are commonly found on high pressured inner tubes and feature an outer valve stem and an inner valve body. A small screw and captive nut on the top of the valve body permits the valve to be screwed shut and ensure that it remains tightly closed. In other words, in order to inflate your tires, you will first have to unscrew the captive nut. Then, place your bicycle pump head over the valve to begin inflating. Please note that older bicycle pumps only have the Schrader valve head (such as the type found on you car) so you will need a Presta Valve Adaptor. Inflate your tires to between 85-90PSI.

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Lube Tracks

Can I lube the tracks?
No, the tracks are a rolling system and uses friction to roll rather than slide. The track inserts and load wheels are manufactured with lubrication already in them which help them roll in a smooth motion. Adding any sort of additional lubrication will cause the load wheels not to spin properly and could cause the drive arms to slip when pedaling. Lubrication will also collect more dust and dirt and if not cleaned properly and could lead to excess wearing of the track inserts and/or load wheels.

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Toe Cages

Are toe cages necessary?
The ElliptiGO offers a toe cage that riders can install and is designed to help your pedal efficiency by allowing you to pull up against the cage while in the power stroke (driving forward). This is much more noticeable when hill climbing: as the foot tends to pull up, the toe cage will help add strength to the climb by providing a resistance for the foot. The toe cage also adds comfort and stability on descents by helping to keep your foot on the pedal (and while maneuvering over bumpy terrain such as sidewalks and rough roads). Our toe cage is not designed to strap the rider's foot in, however, like a clip-in pedal on a bicycle would, so you should be able to safely enter and exit the toe cage as needed.

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Serial Number

Where is my serial number located? How do I register?
Your ElliptiGO bike serial number is located underneath the bike on the round tube between the kickstand and the rear wheel. It is a stamped number that is under the clear coat of the paint. If your bike was shipped to you, the serial number will be on the outside box as well as on a small cardboard tag that hangs off the drive arm on the bike when you remove it from the box.

You may register your ElliptiGO by clicking here to fill out the online registration form or by completing the form found in your manual and mailing that back to us.

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