ElliptiGO bikes use industry-standard components that can be repaired or serviced by a technician who is trained to service bicycles. The custom parts are the frame, steering column, drive arms and adjustable crank assembly, which can also be repaired or replaced by a trained bicycle technician. Depending on your region, there may be a designated service location, or we will work with you to find a resource in your area who is willing to service or repair your elliptical bike. Contact us first with any service issue so we can work with you to get it resolved as quickly as possible. You can reach our service department at firstname.lastname@example.org or by calling 888.796.8227.
Like any bicycle or other piece of fitness equipment, your elliptical bike must be properly maintained to give you the best performance. Cleaning the tracks and load wheels before or after every ride, ensuring the chain is lubricated, the tires are properly inflated, the brakes are functioning correctly, and all of the other components are working properly will help ensure a smooth operating performance. For more details on how to clean and maintain your bike, please watch our maintenance videos.
The lifespan of any given component on your bike depends on a range of factors, including rider weight, frequency of riding, duration of rides, riding surface, style and intensity of riding, climatic conditions when riding and in storage, and diligence with maintenance and servicing. Certain parts, such as brakes, tires, tubes, rims and cables will likely wear more quickly than others, like the tracks and load wheels, hubs and fork. We have prepared a Service Guide to provide some insight into when you should expect to replace the various parts.
No. The track inserts and load wheels are manufactured with lubrication already in them, which helps them roll in a smooth motion. Adding any sort of additional lubrication could cause the load wheels not to spin properly and could cause the drive arms to slip when pedaling. Adding lubricants will also cause more dust and dirt to be collected, which could lead to accelerated wearing of the track inserts and/or load wheels. Wiping down the tracks and load wheels with a slightly damp cloth before or after every ride to remove any debris is the best way to keep the tracks and wheels running smoothly.
The serial number is located underneath the bike on the round tube located between the kickstand and the rear wheel. It is a stamped number that is under the clear coat of the paint. If your bike was shipped to you, the serial number will also be on the outside of the box as well as on a small cardboard tag that hangs off the bike’s drive arm when new in the box.
The Arc serial number is located on the top of the frame towards the rear wheel by the chain keeper.