ElliptiGO bikes use industry-standard components that can be repaired or serviced by a technician who is trained to service bicycles. The custom parts are the frame, steering column, drive arms and adjustable crank assembly, which can also be repaired or replaced by a trained bicycle technician. Depending on your region, there may be a designated service location, or we will work with you to find a resource in your area who is willing to service or repair your ElliptiGO bike. Contact us first with any service issue so we can work with you to get it resolved as quickly as possible. You can reach our service department at firstname.lastname@example.org or by calling 888.796.8227.
Like any bicycle or other piece of fitness equipment, your ElliptiGO bike must be properly maintained to give you the best performance. For long-stride bikes: cleaning the tracks and load wheels before or after every ride. For all bikes: ensuring the chain is lubricated, the tires are properly inflated, the brakes are functioning correctly, and all of the other components are working properly will help ensure a smooth operating performance. For more details on how to clean and maintain your bike, please watch our maintenance videos.
The lifespan of any given component on your bike depends on a range of factors, including rider weight, frequency of riding, duration of rides, riding surface, style and intensity of riding, climatic conditions when riding and in storage, and diligence with maintenance and servicing. Certain parts, such as brakes, tires, tubes, rims and cables will likely wear more quickly than others, like the tracks and load wheels, hubs and fork. We have prepared a Service Guide to provide some insight into when you should expect to replace the various parts.
No. The track inserts and load wheels are manufactured with lubrication already in them, which helps them roll in a smooth motion. Adding any sort of additional lubrication could cause the load wheels not to spin properly and could cause the drive arms to slip when pedaling. Adding lubricants will also cause more dust and dirt to be collected, which could lead to accelerated wearing of the track inserts and/or load wheels. Wiping down the tracks and load wheels with a slightly damp cloth before or after every ride to remove any debris is the best way to keep the tracks and wheels running smoothly.
The serial number is an 8-digit number located either on the top or bottom of your bike frame, depending on what bike type you have.
Long Stride Elliptical Bikes (3C, 8C, 8S, 11R)
Long Stride bikes are characterized by a long base with two tracks running along its sides. The pedals roll along these tracks and move in an elliptical motion.
The serial number is an 8-digit located on the round tube, between the rear wheel and the kickstand, just below the ElliptiGO patent stamp as shown in the photo.
Compact Stride Elliptical Bikes (Arc 3, Arc 8, Arc 24)
Compact Stride bikes have the word “Arc” on the bike frame, near the rear wheel.
The serial number is an 8-digit number located on the top of the frame, towards the rear wheel by the chain keeper as shown in the photo.
The Stand Up Bike (SUB, RSUB, MSUB)
The Stand Up Bike will have “SUB” decal on the rear frame by the rear wheel.
The serial number is an 8-digit number found on the top of frame near the chain keeper and will be an 8 digit number as shown in the photo.