Troubleshooting

Adjust Gears from Slipping on 3C

For a video demonstration on the procedure below, please view here

Internally geared hubs work differently than traditional bicycles with derailleur systems. An internal hub uses cable spring tension to shift gears. When climbing a hill while trying to shift into an easier gear, applying tension to the chain could result in the gear not releasing properly and not shifting into that gear. When shifting while climbing, it is best to ease off the pedal stroke then shift. To shift properly, fully depress the shifter and allow it to set fully into gear. When riding on flat terrain, an effective way to shift smoothly with the internal hub is to shift at the end of the pedal stroke before the next power stroke begins. If you are shifting properly and still experiencing gear slippage, you may need to adjust your hub.

If you are noticing a slight lag or gap when shifting the 3C, this is normal. Anticipating when to shift and easing into the pedal stroke will help smooth the transition between shifting gears and riding.

1. Place the cycle on the kickstand and on a flat surface.
2. Check the shifter cable by following the cable from the handlebars down through the frame to make sure the cable is fully seated and not pinched in the mudguard or not seated properly in the frame bosses. (see photo below)
3. Shift into 3rd gear then down to 2nd gear at the handlebar gear shifter.
4. Move to the rear of the cycle and check if the hub is properly aligned- the yellow arrow should be in the middle of the yellow lines. (see photo below)
5. If the hub is not aligned you will need to make an adjustment. To adjust the 3C hub, use the barrel adjuster at the handlebars on the gear shifter.
6. When facing the barrel adjuster: rotate the barrel adjuster forward (clockwise) if the arrow is above the yellow lines to tension the cable. Rotate the barrel adjuster backward (counterclockwise) if the arrow is below the yellow lines to loosen tension on the cable. (see photo below)
7. Shift into 3rd gear and then back to 2nd gear and check the alignment. If the hub is still not aligned repeat steps 6-7.

Adjust Gears from Slipping on 8 series

For a video demonstration on the procedure below, please view here

1. Place the ElliptiGO on the kickstand and on a flat surface.

2. Check the shifter cable by following the cable from the handlebars down through the frame to make sure the cable is fully seated and not pinched in the mudguard or not seated properly in the frame bosses.

3. Shift down to 1st gear, then up to 5th gear and then down to 4th gear.

4. Move to rear of the cycle in the small display window if the two yellow set lines are aligned. If they are aligned no further action is needed. If they are not aligned, follow next steps.

5. The left (or inside) yellow set line is stationary and your “true point.” If the right (outside) yellow set line is above the left one, rotate the barrel adjuster on the handlebar clockwise. If the right (outside) yellow line is below the left one, rotate the barrel adjuster counter clockwise to tension the cable. When making the adjustments with the barrel adjuster, you should be facing the front wheel with the barrel adjuster in front of you (rear wheel behind you).

6. Continue rotating the barrel adjuster until the two yellow set lines are parallel.  Repeat step 3 to make sure hub is in proper alignment after you have made your adjustments.

Adjust Gears from Slipping on 11R

For a video demonstration on the procedure below, please view here

1. Place the ElliptiGO on the kickstand and on flat surface.

2. Check the shifter cable by following the cable from the handlebars down through the frame to make sure the cable is fully seated and not  pinched in the mudguard or not seated properly in the frame bosses.  

3. Shift up to 11th gear then down to 6th gear.

4. Move to rear of ElliptiGO and check the alignment of the two yellow set lines by the hub.

5. The left (or inside) yellow set line is the adjustment line and the right (outside) yellow set line is your “true point.” If the left (inside) yellow low set line is above the right one, rotate the barrel adjuster on the handlebar clockwise. If the left (outside) yellow line is below the right one, rotate the barrel adjuster counterclockwise to tension the cable.

6. Continue rotating the barrel adjuster until the two yellow set lines are parallel. Repeat step 3 to make sure hub is in proper alignment.