A few answers for your
frequently asked questions
about ElliptiGO

Operating the ElliptiGO

Assembly

Getting Started

Riding Terrain

Handling and Performance

Transporting the ElliptiGO

Tire Inflation

Using ElliptiGO Indoors

Using Toe Cages

Accessories

Purchasing and Warranty Information

How Does it Compare to other exercises?

Test Rides

Technical Specifications

Service and Maintenance

Maintenance

Lubing the Tracks

Serial Number and Product Registration


Operating the ElliptiGO


Assembly

How easy is it to assemble the ElliptiGO?
Your ElliptiGO will arrive almost completely assembled. All you will have to put together is the steering column, front wheel and front brake assembly. For more on how to unpack your ElliptiGO, please see our Getting Started videos under the Support section of our website or contact Service at service@elliptigo.com or 858-222-7309 with any questions.


Getting Started

How easy is it to get on?
We've found that very few people are unable to ride the ElliptiGO the first time they get on it. Like anything new and different, it takes some getting used to, but it's easy to ride and more stable than it looks. Click here to hear what customers like you think about riding the ElliptiGO.

How easy is it to balance?
Weve found that the ElliptiGO requires about the same amount of balance as is required when riding a bicycle or scooter. Click here to watch a video of customers talking about what it's like to ride the ElliptiGO.

How long does it take to get comfortable on it?
We've found that most people get comfortable on the ElliptiGO within 5 minutes of riding it and many within 30 seconds. Click here to watch a video of customers talking about what it's like to ride the ElliptiGO.

Is it easy to ride in urban or high-traffic areas?
Riding an ElliptiGO is similar to riding a bicycle in high-traffic areas. The advantage that the ElliptiGO has over a traditional bicycle is that the rider has an elevated line of sight and their whole body is visible, making it easier for pedestrians, drivers and other cyclists to see them.

How does the braking system work?
The braking system consists of hand levers that actuate rim brakes on the front and rear wheels. These operate similar to standard brakes on a mountain bike.

How many speeds are there?
The 11R model has eleven speeds, the 8C model has 8 speeds, and the 3C model has 3 speeds, all contained in the rear hub. The rider can change gears by using a trigger shifter located on the handlebars. The ElliptiGO does not need to be in motion to change gears.

What type of footwear is recommended when riding the ElliptiGO?
The ElliptiGO can be ridden using almost any closed-toed shoe that does not have a high-heel. We recommend running shoes for workout rides, mostly because they are comfortable and tend to breathe well.

Can multiple people use the same ElliptiGO?
One of the nice features that the ElliptiGO retains from the indoor elliptical trainer is that people of different sizes can use the same machine with little or no adjustment. Unlike bicycles, where the seat and frame have to be set differently for riders of different body proportions, most people will be able to ride the ElliptiGO comfortably for a test ride without any adjustment at all. For longer rides, the ElliptiGO can be quickly adjusted to provide an optimal experience for the rider. The height of the handlebars and their distance away from the rider can be adjusted, as can the stride length and foot position. However, the frame itself remains the same, enabling riders of drastically different sizes to share the same ElliptiGO.

Maximum Weight: 250 lbs.
Suitable Height Range: 5'0" to 6'8"

Whats the best way to adjust it to fit me?
Probably the best way to adjust the ElliptiGO is to have someone look at your riding posture. If you are too hunched over, raise the handlebars. If you are reaching too far forward, rotate the handlebars back. If the stride length is too long, shorten it. What you'll find is that there is a wide range of potentially comfortable configurations for any one rider and finding the optimal riding configuration can be done pretty quickly.

Using the Kickstand
The ElliptiGO is equipped with a very stable, double-leg kickstand. Although it may be tempting, it is important that you DO NOT stand on the ElliptiGO while it is on the kickstand. The kickstand is not designed to support the weight of a rider. Standing on the ElliptiGO with the kickstand down can damage both the frame and kickstand, thus voiding your warranty.


Riding Terrain

Where can I ride my ElliptiGO?
The ElliptiGO is designed for and will give optimal performance on paved surfaces. As a rule, you can ride the ElliptiGO anywhere you would ride a road bike; this includes paved roads, bike trails or hard-pack dirt trails. Due to its low clearance and the tires used, off-roading is not recommended.


Handling and performance

How does it do climbing hills?
The ElliptiGO is a great climbing machine, mostly because the whole system is designed for the rider to use his/her weight to power every stride. In fact, climbing is probably the best thing an ElliptiGO does. Because the ElliptiGO 11R has eleven speeds and the 8C has eight speeds, the rider can select from several gears on these models that will enable him or her to climb steep hills comfortably. We typically include a steep hill climb in any ride we do because its a great workout. The 3C model is designed to handle flats and climbs ranging up to 5% in grade. The 3C can handle rolling hills, sloping climbs and freeway overpasses with ease, but if you live in a hilly area with some steep inclines, the 8C or 11R may be a better option. Click here to see a video of how well the ElliptiGO performs.

What is cruising speed and max speed?

Cruising speed on the ElliptiGO is about 15 miles per hour. On a flat road, a strong rider can comfortably reach 20 miles per hour and a really strong rider can exceed 25mph. The ElliptiGO rider has a higher drag coefficient (or higher air resistance) than a cyclist on a traditional bicycle. This becomes advantageous during descents where the elliptical rider will rarely break 30mph, facilitating speed control. It also enables an ElliptGO rider to get their workout done in less time than it takes a cyclist.

How easy are turning and braking?
Turning and braking while riding the ElliptiGO are very similar to turning and braking while riding a scooter or traditional bicycle.


Transporting the ElliptiGO

How do you transport it?
The ElliptiGO 11R comes with a foldable steering column that reduces its height to 27". The 8C and 3C models have a telescoping steering column that can be removed completely to reduce its height to 27" for storage and transport. As a result it can fit standing up in the back of most SUVs and station wagons and some hatchbacks. This feature allows two or three ElliptiGOs to be transported side by side in these vehicles. The ElliptiGO will also fit on several commercially available racks and mounts, including:

  • "Gordo Trunk Rack" by Hollywood Racks - Holds 1 ElliptiGO

  • "Recumbent Sport Rider 2 Heavy Duty Hitch Rack" with ElliptiGO modifications by Hollywood Racks - Holds 2 ElliptiGOs The only way to get this rack with the proper set-up is to purchase it directly through our online store.

Will the ElliptiGO fit in a standard bike rack?
The ElliptiGO will fit many standard roof and trailer hitch racks; however, it will not fit all of them. Here are some racks that have been tested and found to work well with the ElliptiGO:

  • "Gordo Trunk Rack" by Hollywood Racks - Holds 1 ElliptiGO

  • "Recumbent Sport Rider 2 Heavy Duty Hitch Rack" with ElliptiGO modifications by Hollywood Racks - Holds 2 ElliptiGOs The only way to get this rack with the proper set-up is to purchase it directly through our online store.

How much does the ElliptiGO weigh?
The 11R weighs 39.4 lbs. (17.9 kg.)

The 8C weighs 44 lbs. (20 kg.)

The 3C weighs 42 lbs. (19.1 kg.)


Tire Inflation

How do I inflate my tires?
The ElliptiGO comes equipped with tubes that have a long, skinny valve called "Presta." These valves are commonly found on high-pressure inner tubes and feature an outer valve stem and an inner valve body. A small screw and captive nut on the top of the valve body permits the valve to be screwed shut and ensure that it remains tightly closed. In other words, in order to inflate your tires, you will first have to unscrew the captive nut. Then, place the pump head over the valve to begin inflating. Please note that older bicycle pumps may only have the Schrader valve (such as the type found on you car) so you will need a Presta Valve Adapter.

If you are using Kenda Kwest tires on your ElliptiGO, even though they are rated for 100 PSI, we have found that 85-90 PSI works the best and will wear less. If you are using Schwalbe Marathon tires, we recommend 75-80 PSI for maximum life of your tires.


Using ElliptiGO Indoors

Can I use my ElliptiGO indoors with a stationary trainer?
Yes. The ElliptiGO works with the Kinetic Rock and Roll Trainer and Kinetic Road Machine. Both of these trainers require a small wheel adapter for use with the ElliptiGO's 20" rear wheel, which is included when shipped from our Store. You can find more details on each of these trainers in the Stationary Trainer section of our online store.

To get a sense of how the ElliptiGO performs when mounted on the stationary trainer, click here.

To download instructions on how to install the ElliptiGO on a Kinetic trainer, click here.


Using Toe Cages

Are toe cages necessary?
Toe cages are our most popular accessory, but using them is a matter of personal preference. They are designed to help your pedaling efficiency by allowing you to pull up against the cage while pedaling and generate more power for each stride than you would by simply pushing down on the pedals. This advantage is most noticeable when climbing hills: As the foot naturally tends to pull up, the toe cage will help add strength to the climb by providing resistance for the foot and more power to each stroke. Toe cages also add comfort and stability on descents and while maneuvering over bumpy terrain, such as sidewalks and rough roads, by helping to keep your feet on the pedals. Our toe cages are NOT designed to strap the rider's foot in, however, like clip-in pedals on a bicycle are. You should be able to safely and easily remove and insert your feet into the toe cages as needed.


Accessories

What accessories are available for the ElliptiGO?
The ElliptiGO is compatible with many industry-standard components for bicycles, making it possible for you to attach water bottle holders, locks, and many other accessories to your ElliptiGO. We have tested many accessories ourselves and sell some of them in our store. There you can find toe cages for the ElliptiGO, road repair kits for fixing flat tires, lights for visibility, computers for tracking your rides, and more. Click here to see the available accessories.

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Purchasing and Warranty Information

How much does an ElliptiGO cost?
In 2014, the MSRP for the ElliptiGO 11R is $3,499 plus sales tax, where required. The MSRP for the ElliptiGO 8C is $2,499 plus sales tax, where required, and the ElliptiGO 3C retails for $1,799 plus sales tax, where required. For those customers who cannot pick up their ElliptiGO at our warehouse in San Diego or at one of our authorized dealers, there will be an additional charge for shipping.

What colors/options are available?
The ElliptiGO 11R is available in matte black with white striping or matte charcoal gray with white striping. The ElliptiGO 8C and 3C models are available in red, orange, green, and black. 

How can I buy one?
Go to ORDER NOW at the top of the page or click here.

Do you offer a warranty?
Yes, we guarantee that the ElliptiGO will be free from manufacturing defects, including both workmanship and materials, for 5 years from the date of purchase on the frame; 2 years on the fork, drive arms, crank arms and steering column; and 1 year on all other components, paint and decals. 

What is the return policy?
We guarantee that you will love your ElliptiGO. If you purchased your ElliptiGO directly from ElliptiGO Inc. you can return it for any reason within 30 days of purchase for a full refund, less return shipping charges, if any. Any item that is damaged or is missing parts for reasons not due to our error may receive a partial refund, which would be communicated upon receipt of the return. If you are thinking of returning the ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at service@elliptigo.com to arrange the return and we will send you more details.

If you purchased from an authorized dealer, that dealer's Return Policy will apply instead.

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Comparing the ElliptiGO to other devices

Are there other fitness devices out there like it?
We've never seen any. There are several different outdoor exercise vehicles that are propelled by different methods, but we've never seen any two-wheeled cycles designed to replicate outdoor running without the impact. There's a three-wheeled elliptical tricycle on the market, but again, it's quite different from the ElliptiGO.

How does the ElliptiGO compare to other forms of exercise?
EPARC at the University of San Diego conducted a metabolic study to determine how riding the ElliptiGO compares to running and traditional cycling. They determined that riding the ElliptiGO requires, on average, 33% more effort than riding a conventional bike at the same speed. Riding the ElliptiGO at 16.5mph was equivalent in effort to running 8 min./mile and riding at 18mph was equivalent to running 7 min./mile. Read the study and try out our online calorie calculator to compare all 3 modes of exercise.

Is the ElliptiGO similar to a recumbent bicycle?
No, the ElliptiGO is very different from a recumbent bicycle. In fact, it's sort of the opposite. Recumbent bikes usually have a pretty big seat with a back rest, whereas the ElliptiGO has no seat at all. The recumbent rider pedals with his legs parallel to the ground, while the ElliptiGO rider's legs are perpendicular to the ground. Standing up and pedaling most recumbents seems out of the question, while elliptical cycles are designed so that the rider is standing the whole time. The recumbent rider's visibility is usually limited because they are lower to the ground, making it both harder to see them and harder for them to see around obstacles like cars, bushes, walls, etc. In contrast, the elliptical rider's visibility is unusually good because their line of sight is elevated and their whole body is visible, making them easier for drivers, pedestrians, and other cyclists to see. The high riding position also enables an elliptical rider to see over cars, trucks, and SUVs, reducing the likelihood that they will have their vision blocked by obstacles. Finally, the recumbent rider pushes pedals in a circle to propel their bike while the elliptical cyclist takes strides that are similar to walking or running to propel an elliptical cycle forward.

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Test Rides

How can I test ride an ElliptiGO?
We offer test rides at more than 300 retail locations across the U.S. To locate a dealer near you, visit our Dealer Locator. You can also click here to sign up for a test ride with your closest dealer. International customers can find the distributor for their country by clicking on "Worldwide" in the navigation at the very top of the page.


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Technical Specifications

How much does the ElliptiGO weigh?
The 11R weighs 39.4 lbs. (17.9 kg.)

The 8C weighs 44 lbs. (20 kg.)

The 3C weighs 42 lbs. (19.1 kg.)

Stride length
The stride length is the linear distance a point on a riders foot travels during the power stroke of the pedaling motion. The ElliptiGO has a longer stride length than typical indoor elliptical trainers. The ElliptiGO's stride length is adjustable and can extend out to 25" or down to 16". Most indoor ellipticals have a fixed stride length of around 19". We have found that the longer stride length makes the riding experience feel more like running.

Width of rider stance
One of the things we noticed when using an elliptical machine was that the drive arms seemed to be spaced further apart than our feet would be when running. We measured several elliptical trainers and they had widths of up to 11" between the centerline of the drive arms. We designed the ElliptiGO to provide the least amount of distance we could between the foot platforms, so the distance between the centerline of each drive arm is about 9-inches and the space between the inside edges of each foot platform is about 3.5-inches. We believe this narrower design contributes to the running-like experience.

Patent protection
The ElliptiGO and the Elliptidrive propulsion system are covered by U.S. Patent No. 6,663,127, Taiwan Patent No. 564,233 and several other patents pending in the U.S. and internationally.

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Service and Maintenance

How can I get the ElliptiGO Serviced?
The ElliptiGO uses industry-standard bicycle components that can be repaired or serviced by a technician who is trained to service bicycles. The custom parts are the frame, steering column, drive arms, and adjustable crank assembly, which can also be repaired or replaced by a trained bicycle technician. You can see a list of components on our Specifications Page. Depending on your region, there may be a designated service location or we will work with you to find a resource in your area who is willing to service or repair your ElliptiGO. Contact us first with any service issue so we can work with you to get it resolved as quickly as possible. You can reach our service department at service@elliptigo.com or by calling (858) 876-8677.


Maintenance

How do I maintain the ElliptiGO? Does it require special maintenance?
Your ElliptiGO, just like any other piece of fitness equipment, should be properly maintained to give you the best performance. Cleaning the tracks and load wheels before or after every ride will help ensure a smooth operating performance. Keeping the tires properly inflated to the recommended 85 PSI and checking the cables and brakes to ensure proper working conditions are ways to keep your ElliptiGO in top working order. For more information on cleaning your ElliptiGO, please view our basic ElliptiGO maintenance videos under the Support page on our website.

Do the parts wear out?
The lifespan of any given component on your ElliptiGO depends on a range of factors, including rider weight, frequency of riding, duration of rides, riding surface, intensity of riding, style of riding, climatic conditions when riding and in storage, and diligence with maintenance and servicing. Certain parts, such as brakes, tires, tubes, and cables may wear more quickly than the tracks or load wheels, which is standard in the industry. For a general idea of how long parts should last and when they should be checked, download our General Maintenance Chart.


Lubing the Tracks

Should I lubricate the tracks?
No, the tracks are a rolling system and use friction to roll rather than slide. The track inserts and load wheels are manufactured with lubrication already in them which helps them roll in a smooth motion. Adding any sort of additional lubrication will cause the load wheels not to spin properly and could cause the drive arms to slip when pedaling. Lubrication will also collect more dust and dirt, and if not cleaned properly could lead to excess wearing of the track inserts and/or load wheels. Taking a slightly water-dampened rag and wiping down the tracks and load wheels before or after every ride to remove any debris will help ensure a smooth operating performance.


Serial Number & Product Registration

Where is my serial number located? How do I register my ElliptiGO?
Your serial number is located underneath the ElliptiGO on the round tube between the kickstand and the rear wheel. It is a stamped number that is under the clear coat of the paint. If your ElliptiGO was shipped to you, the serial number will also be on the outside box as well as on a small cardboard tag that hangs off the drive arm on the ElliptiGO when you removed it from the box.

You may register your ElliptiGO by clicking here to fill out the online registration form.

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