Support / FAQS


Does ElliptiGO have a Referral Program?

Yes, we do have a Referral Program. In the USA, refer a friend, family member or co-worker who purchases a new ElliptiGO bike either online at elliptigo.com or through one of our authorized US dealers, and both you and that person are eligible for $100 in ElliptiGO Referral Bucks. You can use these Referral Bucks towards the purchase of accessories and apparel from ElliptiGO, Inc. by calling 888.796.8227. (Note: Purchases from the same household are only eligible for $100 Referral bucks per transaction.) Referral Bucks cannot be used towards the purchase of ElliptiGO bikes, only accessories and apparel.

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Service And Maintenance

How can I get my ElliptiGO bike serviced?

ElliptiGO bikes use industry-standard components that can be repaired or serviced by a technician who is trained to service bicycles. The custom parts are the frame, steering column, drive arms and adjustable crank assembly, which can also be repaired or replaced by a trained bicycle technician. Depending on your region, there may be a designated service location or we will work with you to find a resource in your area who is willing to service or repair your ElliptiGO bike. Contact us first with any service issue so we can work with you to get it resolved as quickly as possible. For information about our local service, please visit here.

Guidelines for ElliptiGO Service: 

  • Many locations require appointments so please contact the service location to schedule your bike service.
  • Be sure to ask about lead times, but you should expect to leave your ElliptiGO bike for anywhere from 1-10 business days. Plan accordingly if you have a known deadline or event for which you need your ElliptiGO bike.
  • Not all service locations will stock replacement parts and very few have ElliptiGO specific parts. While all service locations can order parts from ElliptiGO directly, it’s best to plan ahead. If you know what parts need replacing, please order those ahead of time from our website and bring them with you at the time of service.

You can reach our service department at [email protected] or by calling 888.796.8227.

How do I maintain my ElliptiGO bike?

Like any bicycle or other piece of fitness equipment, your ElliptiGO bike must be properly maintained to give you the best performance. For long-stride bikes: cleaning the tracks and load wheels before or after every ride. For all bikes: ensuring the chain is lubricated, the tires are properly inflated, the brakes are functioning correctly, and all of the other components are working properly will help ensure a smooth operating performance. For more details on how to clean and maintain your bike, please visit our support videos that are based on your particular model. 

When will each part wear out and need to be replaced?

The lifespan of any given component on your bike depends on a range of factors, including rider weight, frequency of riding, duration of rides, riding surface, style and intensity of riding, climatic conditions when riding and in storage, and diligence with maintenance and servicing. Certain parts, such as brakes, tires, tubes, rims and cables will likely wear more quickly than others, like the tracks and load wheels, hubs and fork. We have prepared a Service Guide to provide some insight into when you should expect to replace the various parts.

Where is my serial number located?

Finding your Serial Number

Long Stride Elliptical Bikes (3C, 8C, 8S, 11R)
Long Stride bikes are characterized by a long base with two tracks running along its sides. The pedals roll along these tracks and move in an elliptical motion.

  • If the gear indicator shows a 1, 2 and 3, then you have a 3C model.
  • If the gear indicator shows a 1, 4 and 8, then you have either an 8C or 8S model. If the steering column folds, you have an 8S; if it does not, you have an 8C.
  • If the gear indicator shows a 1, 6 and 11, then you have an 11R model.

The serial number is an 8-digit located on the round tube, between the rear wheel and the kickstand, just below the ElliptiGO patent stamp as shown in the photo.

Compact Stride Elliptical Bikes (Arc 3, Arc 8, Arc 24)
Compact Stride bikes have the word “Arc” on the bike frame, near the rear wheel.

  • If the gear indicator shows a 1, 2 and 3, then you have an Arc 3 model.
  • If the gear indicator shows a 1, 3, 6 and 8, then you have an Arc 8 model.
  • If you have two gear selector units (left and right), you have an Arc 24.

The serial number is an 8-digit number located on the top of the frame, towards the rear wheel by the chain keeper as shown in the photo.

The Stand Up Bike (SUB, RSUB, MSUB)
The Stand Up Bike will have “SUB” decal on the rear frame by the rear wheel.

The serial number is an 8-digit number found on the top of frame near the chain keeper and will be an 8 digit number as shown in the photo.


Fluid 365 Stationary Trainer
The serial number is located on the back of the rear resistance wheel. Enter the entire serial number as shown (example: T20001050).


What Pantone colors match my ElliptiGO bike paint?

We have put together a color reference guide that will help you get as close as possible to matching your ElliptiGO bike paint color. View the reference sheet >

Operating the ElliptiGO Bike

How easy is it to assemble the ElliptiGO bike?

Your ElliptiGO bike will arrive almost completely assembled, no tools required. For more on how to unpack your ElliptiGO, please see our Getting Started videos  or contact service at [email protected] or 888.796.8227.

How easy is it to ride?

We’ve found that very few people are unable to ride a stand up bike the first time they get on it. Like anything new and different, it may take a few minutes to get used to, but it’s easy to ride and very stable. Watch one of our many riding videos to learn more.

How easy is it to balance?

ElliptiGO bikes require about the same amount of balance as traditional bicycles. Watch a video of customers talking about what it’s like to ride a stand up bike.

How long does it take to get comfortable on it?

Most people get comfortable on their ElliptiGO bike within 5 minutes of riding it and many within 30 seconds. Watch a video of customers talking about what it’s like to ride an ElliptiGO bike.

Is it easy to ride in urban or high-traffic areas?

Riding an ElliptiGO bike in urban areas is no different than riding a bicycle. The advantage that ElliptiGO bikes have over traditional bicycles is that you have an elevated line of sight, giving you better visibility, making it easier for pedestrians, drivers and other cyclists to see you.

How does the braking system work?

Much like the standard brakes on road and mountain bikes, the braking system on your ElliptiGO bike consists of hand levers that actuate brakes on the front and rear wheels. You may have rim or disc brakes depending on the bike model you choose.

How many speeds are there?

Speeds and gearing vary across our bike models.

Long-Stride Family
11R – 11 gears
8C – 8 gears
3C – 3 gears

Compact-Stride Family
Arc 24 – 24 gears
Arc 8 – 8 gears
Arc 3 – 3 gears

Stand Up Bike Family
SUB – 8 gears
MSUB – 10 gears
RSUB – 8 gears

You can change gears by using a trigger shifter located on the handlebars.

What type of footwear is recommended when riding the ElliptiGO?

ElliptiGO bikes can be ridden using almost any closed-toed shoe that does not have a high-heel. We recommend wearing running shoes because they are comfortable and tend to breathe well.

What is a suitable height range for riding ElliptiGO bikes?

Riders between 4’11” to 6’8″ (1.5 m to 2.0 m) can enjoy ElliptiGO bikes.

What’s the best way to integrate ElliptiGO training into an existing running schedule?

This can be done in many ways.  If fully replacing run workouts, you can replicate those workouts on the ElliptiGO bike by using time and effort as your workout indicators.  To add volume to an existing training plan, ElliptiGO can be added onto the end of a run as an “ElliptiGO” chaser, or extra ElliptiGO training sessions can be added as secondary recovery sessions to help flush the body and better prepare the athlete for their next running workout. Please review our training integration area for more details.

Using the Kickstand

ElliptiGO long-stride models are equipped with a very stable, double-leg kickstand. Although it may be tempting, it is important that you DO NOT stand on the bike while it is on the kickstand. The kickstand is not designed to support more than the weight of the bike. Standing on the bike with the kickstand down can damage both the frame and kickstand, thus voiding your warranty.

Compact-stride and SUB models are equipped with a traditional kickstand.

What kind of terrain is appropriate for an ElliptiGO bike?

All ElliptiGO stand up bikes are designed for and will perform on paved surfaces. Though, the only ElliptiGO bike built for off-road riding is the MSUB.

Can I use my ElliptiGO Bike indoors?

Yes, we recommend our Fluid 365 indoor trainer to use with your model ElliptiGO to ride year-round. This trainer will fit all our models and we have several support videos that demonstrate how to use this trainer and training programs.

Do ElliptiGO bikes fit on standard bike racks?

Our bikes will fit on several standard roof, trunk and trailer hitch racks; however, they will not fit all of them. If you are considering a rack and have questions about whether it will fit your ElliptiGO bikes, please email us at [email protected].

Here are the racks we recommend and work well with ElliptiGO bikes:

INNO Rack Hitch Rack Single

INNO Rack Hitch Rack Double

These rack options have a removable sleeve (adapter) to fit either a 1.25” or 2” hitch receiver. This makes the rack more universal to be used between two different vehicles. They come with all hardware necessary for assembly as well as keyed lock to secure your rack to your vehicle.

  • Fits 1.25”-2” hitch receivers
  • Front handle to allow easy access to fold rack up or tilt down
  • Tilt way feature to allow rear trunk access
  • Fold-up when not in use
  • Comes with bicycle keyed cable lock
  • Comes with keyed adjustment knob to lock rack to vehicle
  • Has integrated stopper to easily set the rack into a fixed position on hitch receiver
  • Easy to use wheel adjusters to fit 20” to 27.5” ElliptiGO bicycles
  • Easy to assemble and secure to vehicle using twist adjustment knob
  • Weight capacity (per bike): 60 lbs
  • Maximum tire width: 3.0″
  • Maximum wheelbase: 54″
  • Wheel diameter: 20″ – 29″
  • Distance between bikes: 9-1/2″
  • Weight: 30 lbs (single) 48lbs (double)
  • Limited lifetime warranty


What are the weight limitations on ElliptiGO bikes?

The following are suitable ElliptiGO bike models based on your weight:

  • 250lbs (113 kg) or less: All models are suitable for you.
  • Between 251 – 300lbs (114-136 kg): Only the ElliptiGO MSUB and RSUB are suitable for you.
  • Greater than 300lbs (136 kg): Unfortunately, we don’t currently have a bike to offer you. Your safety is our primary concern, and we do not currently have products that are rated for safe use at your weight. We hope to continue expanding our bike offerings for more inclusivity in the future.

Purchasing And Warranty Information

Do you offer a warranty?

Yes, we guarantee that ElliptiGO bikes will be free from manufacturing defects, including both workmanship and materials, for 5 years from the date of purchase on the frame; 2 years on the fork, drive arms, crank arms and steering column; and 1 year on all other components, paint and decals.

What is the return policy?

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details. If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

How Does It Compare To Other Exercises?

Are there other fitness devices out there like it?

Stand up cycling is growing. While there are options for consumers seeking an alternative to traditional cycling, we continue to be the market leader and primary innovator in the space. With more than 30,000 bikes on the road and readily available stock, we’re proud to be the most accessible and trusted brand in stand up cycling.

How does stand up cycling compare to other forms of exercise?

The Exercise and Physical Activity Resource Center at the University of California, San Diego conducted a metabolic study to determine how riding an ElliptiGO bike compares to running and traditional cycling. They determined that stand up cycling burns, on average, 33% more calories than riding a conventional bike at the same speed. The study also found that going 16.5mph on an ElliptiGO bike was equivalent in effort to running at an 8 minute per mile pace.

Are stand up bikes similar to recumbent bikes?

Not at all. In fact, stand up bikes are sort of the opposite of recumbents. Recumbent bikes usually have a pretty big seat with a back rest, whereas stand up bikes have no seat at all. Recumbent riders pedal with their legs parallel to the ground, while stand up bike riders pedal with legs that are perpendicular to the ground. The recumbent rider’s visibility is usually limited because they are lower to the ground, making it both harder to see them and harder for them to see around obstacles like cars, bushes, walls, etc. In contrast, the stand up bike rider’s visibility is unusually good because their line of sight is elevated and their whole body is visible, making them easier for drivers, pedestrians and other cyclists to see. The high riding position also enables a stand up cyclist to see over cars, trucks and SUVs, reducing the likelihood that they will have their vision blocked by obstacles. Finally, the recumbent bike rider pushes pedals in a circle to propel their bike while the stand up bike rider takes strides that are similar to walking or running to propel the bike forward.

Test Rides

How can I test ride an ElliptiGO bike?

We offer test rides at retail locations across the U.S. To locate a dealer near you, visit our Dealer Locator. You can also sign up for a test ride with your closest dealer. International customers can find the distributor for their country here.

There’s no dealer near me. How can I test ride?

We offer a 30-day money back guarantee on our products, including our bikes. It’s easy to test ride in your own neighborhood. Order a bike, ride it as much as you like for 30 days, and return it if you don’t love it — but we bet you will! Learn more >>

Technical Specifications

How much does each model weigh?

Elliptical Bikes
11R 39.4 lbs. (17.9 kg.)
8C 44 lbs. (20 kg.)
3C 42 lbs. (19.1 kg.)

Stand Up Bikes
SUB 28.8 lbs (13.0 kg)
MSUB 34.6 lbs (15.7 kg)
RSUB 31.4 lbs (14.2 kg)

What is the stride length on the elliptical bikes?

The stride length is the linear distance a point on a rider’s foot travels during the power stroke of the pedaling motion. ElliptiGO elliptical bikes have a longer stride length than most indoor elliptical trainers, and it is adjustable out to 25″ or down to 16″. We have found that the longer stride length makes the riding experience feel more like running.

How wide is the rider stance on the elliptical bikes?

One of the things we noticed when using an elliptical machine was that the drive arms seemed to be spaced further apart than our feet would be when running. We measured several elliptical trainers and they had widths of up to 11″ between the centerline of the drive arms. We designed our bikes to provide the least amount of distance we could between the foot platforms. As a result, the distance between the centerline of each drive arm is about 9-inches, and the space between the inside edges of each foot platform is about 3.5-inches. We believe that this narrower design contributes to the running-like experience.

For additional help, you can reach us by email at [email protected] and phone 888.796.8227.