30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Pre-Owned ElliptiGO Bikes

From time to time, we have pre-owned ElliptiGO bikes for sale, and they tend to sell fast.
These pre-owned bikes have all been inspected and come with a warranty, as described below.

used elliptigo bikes

The discount of each ElliptiGO bike varies depending on the wear and tear of the bike.

5% Off: Our 5% off pre-owned bikes are in new condition (never ridden), but will have minor paint or other blemishes.

10% Off: Our 10% off pre-owned bikes are in great condition. They will show little wear, but will have noticeable scratches or blemishes.

20% Off: Our 20% off pre-owned bikes are in really good condition. They will show wear and tear on parts such as tires, brake pads, load wheels and tracks, and will have noticeable scratches or visual blemishes. 

30% Off: Our 30% off pre-owned bikes are in good condition. They will show a lot of wear and tear and have significant scratches or visual blemishes.  Any parts that were significantly worn have been replaced, but you should expect to see wear on the tires, brake pads, load wheels and tracks.

Warranty
All of the pre-owned ElliptiGO bikes for sale from us will be in good working order. They should not have any mechanical issues when you receive them. As a result, we will honor our standard warranty of 5 years for the frame and 2 years for the drive arms, crank arms, front fork, and steering column. All of the other components will have a 30-day warranty. That includes the gearing system, shifter, handlebar, stem, grips, etc. We don’t manufacture those parts so we can’t extend their warranties. Therefore, if you discover a mechanical issue with a component within the first 30 days after you receive it, we will repair or replace that component at our cost. That should allow you enough time to ensure that the bike you received was in good working order when you received it.

used elliptigo bikes