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FAQs

Operating the ElliptiGO elliptical bike

How easy is it to assemble the ElliptiGO?

Your ElliptiGO will arrive almost completely assembled. All you will have to put together is the steering column, front wheel and front brake assembly. For more on how to unpack your ElliptiGO, please see our Getting Started videos  or contact service at service@elliptigo.com or 888.796.8227.

How easy is it to ride?

We’ve found that very few people are unable to ride an elliptical bike the first time they get on it. Like anything new and different, it may take a few minutes to get used to, but it’s easy to ride and very stable. Watch this video of customers describing their early experience riding an ElliptiGO bike.

How easy is it to balance?

ElliptiGO elliptical bikes require about the same amount of balance as traditional bicycles. Watch a video of customers talking about what it’s like to ride an elliptical bike.

How long does it take to get comfortable on it?

Most people get comfortable on their ElliptiGO bike within 5 minutes of riding it and many within 30 seconds. Watch a video of customers talking about what it’s like to ride an elliptical bike.

Is it easy to ride in urban or high-traffic areas?

Riding an elliptical bike in urban areas is no different to riding a bicycle. The advantage that ElliptiGO elliptical bikes have over traditional bicycles is that you have an elevated line of sight, giving you better visibility, making it easier for pedestrians, drivers and other cyclists to see you.

How does the braking system work?

Much like the standard brakes on road and mountain bikes, the braking system on your ElliptiGO elliptical bike consists of hand levers that actuate rim brakes on the front and rear wheels.

How many speeds are there?

We offer three elliptical bike models. The 11R model has 11 speeds, the 8C and 8S models have eight speeds, and the 3C model has three speeds. You can change gears by using a trigger shifter located on the handlebars.

What type of footwear is recommended when riding the ElliptiGO?

Elliptical bikes can be ridden using almost any closed-toed shoe that does not have a high-heel. We recommend wearing running shoes because they are comfortable and tend to breathe well.

What are the height and weight limitations?

Maximum Rider Weight: 250 lbs. (113 kg)

Suitable Height Range: 4’11” to 6’8″ (1.5 m to 2.0 m)

What’s the best way to adjust it to fit me?

Probably the best way to adjust the bike is to have someone look at your riding posture. If you are too hunched over, raise the handlebars. If you are reaching too far forward, rotate the handlebars back. If the stride length is too long, shorten it. What you’ll find is that there is a wide range of potentially comfortable configurations for any one rider and finding the optimal riding configuration can be done pretty quickly.

What kind of terrain is appropriate for an ElliptiGO elliptical bicycle?

ElliptiGO elliptical bikes are designed for and will give optimal performance on paved surfaces. As a rule, you can ride your elliptical bike anywhere you would ride a road bike; this includes paved roads, bike trails or hard-pack dirt trails. ElliptiGO bikes are not designed for off-road or trick riding.

Can I use my ElliptiGO elliptical bike indoors on a stationary trainer?

Yes. The 3C, 8C, 8S and 11R models work with several different stationary bicycle trainers that can accommodate a 20” wheel size. We recommend the Kinetic Rock and Roll Trainer and Kinetic Road Machine. Both of these trainers require a small wheel adapter for use with 20″ rear wheels. This is included when you purchase the trainer through our Store. You can find more details on each of these trainers in the Stationary Trainer section of our online store.

How can an ElliptiGO elliptical bike be transported?

The 11R and 8S models come with a foldable steering column that reduces their height to 27″ (68.6 cm). The 8C and 3C models have a telescoping steering column that can be removed completely to reduce their height to 27″ for storage and transport. As a result, all ElliptiGO elliptical bikes can fit in the back of most SUVs and station wagons and many hatchbacks. In fact, because of the low height of the bikes, often two or even three of our models can be transported side by side in SUVs and station wagons. Elliptical bikes will also fit on several commercially available racks and mounts, including:

“Gordo Trunk Rack” by Hollywood Racks – Holds 1 elliptical bike.

“Sport Rider 2 Heavy Duty Hitch Rack” with ElliptiGO modifications by Hollywood Racks – Holds 2 elliptical bikes or 1 elliptical bike and 1 regular bike.

“BT-EGO Roof Rack” by Atoc – Holds 1 elliptical bike per tray.

Do ElliptiGO elliptical bikes fit on standard bike racks?

Our bikes will fit on several standard roof, trunk and trailer hitch racks; however, they will not fit all of them. Here are some racks that have been tested and found to work well with ElliptiGO elliptical bikes:

“Gordo Trunk Rack” by Hollywood Racks – Holds 1 elliptical bike.

“Sport Rider 2 Heavy Duty Hitch Rack” with ElliptiGO modifications by Hollywood Racks – Holds 2 elliptical bikes or 1 elliptical bike and 1 regular bike.

“BT-EGO Roof Rack” by Atoc – Holds 1 elliptical bike per tray.

Purchasing And Warranty Information

Do you offer a warranty?

Yes, we guarantee that ElliptiGO elliptical bikes will be free from manufacturing defects, including both workmanship and materials, for 5 years from the date of purchase on the frame; 2 years on the fork, drive arms, crank arms and steering column; and 1 year on all other components, paint and decals.

What is the return policy?

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return it for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at service@elliptigo.com to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

How Does It Compare To Other Exercises?

How does elliptical cycling compare to other forms of exercise?

The Exercise and Physical Activity Resource Center at the University of California, San Diego conducted a metabolic study to determine how riding an elliptical bike compares to running and traditional cycling. They determined that elliptical cycling burns, on average, 33% more calories than riding a conventional bike at the same speed. The study also found that going 16.5mph on an ElliptiGO elliptical bike was equivalent in effort to running at an 8 minute per mile pace.

Are elliptical bikes similar to recumbent bikes?

Not at all. In fact, elliptical bikes are sort of the opposite of recumbents. Recumbent bikes usually have a pretty big seat with a back rest, whereas elliptical bikes have no seat at all. Recumbent riders pedal with their legs parallel to the ground, while elliptical bike riders pedal with legs that are perpendicular to the ground. The recumbent rider’s visibility is usually limited because they are lower to the ground, making it both harder to see them and harder for them to see around obstacles like cars, bushes, walls, etc. In contrast, the elliptical bike rider’s visibility is unusually good because their line of sight is elevated and their whole body is visible, making them easier for drivers, pedestrians and other cyclists to see. The high riding position also enables an elliptical cyclist to see over cars, trucks and SUVs, reducing the likelihood that they will have their vision blocked by obstacles. Finally, the recumbent bike rider pushes pedals in a circle to propel their bike while the elliptical bike rider takes strides that are similar to walking or running to propel the bike forward.

Are there other fitness devices out there like it?

We’ve never seen any. There are several different outdoor exercise vehicles that are propelled by different methods, but we’ve never seen any two-wheeled cycles designed to replicate outdoor running without the impact. There’s a three-wheeled elliptical tricycle on the market, but again, it’s quite different from the ElliptiGO.

Test Rides

How can I test ride an ElliptiGO bike?

We offer test rides at more than 300 retail locations across the U.S. To locate a dealer near you, visit our Dealer Locator. You can also sign up for a test ride with your closest dealer. International customers can find the distributor for their country here.

Technical Specifications

How much does each model weigh?

The 11R weighs 39.4 lbs. (17.9 kg.)

The 8C weighs 44 lbs. (20 kg.)

The 3C weighs 42 lbs. (19.1 kg.)

What is the stride length?

The stride length is the linear distance a point on a rider’s foot travels during the power stroke of the pedaling motion. ElliptiGO elliptical bikes have a longer stride length than most indoor elliptical trainers, and it is adjustable out to 25″ or down to 16″. We have found that the longer stride length makes the riding experience feel more like running.

How wide is the rider stance?

One of the things we noticed when using an elliptical machine was that the drive arms seemed to be spaced further apart than our feet would be when running. We measured several elliptical trainers and they had widths of up to 11″ between the centerline of the drive arms. We designed our bikes to provide the least amount of distance we could between the foot platforms. As a result, the distance between the centerline of each drive arm is about 9-inches, and the space between the inside edges of each foot platform is about 3.5-inches. We believe that this narrower design contributes to the running-like experience.

Service And Maintenance

How can I get my ElliptiGO bike serviced?

ElliptiGO bikes use industry-standard components that can be repaired or serviced by a technician who is trained to service bicycles. The custom parts are the frame, steering column, drive arms and adjustable crank assembly, which can also be repaired or replaced by a trained bicycle technician. Depending on your region, there may be a designated service location, or we will work with you to find a resource in your area who is willing to service or repair your elliptical bike. Contact us first with any service issue so we can work with you to get it resolved as quickly as possible. You can reach our service department at service@elliptigo.com or by calling 888.796.8227.

How do I maintain my ElliptiGO elliptical bike?

Like any bicycle or other piece of fitness equipment, your elliptical bike must be properly maintained to give you the best performance. Cleaning the tracks and load wheels before or after every ride, ensuring the chain is lubricated, the tires are properly inflated, the brakes are functioning correctly, and all of the other components are working properly will help ensure a smooth operating performance. For more details on how to clean and maintain your bike, please watch our maintenance videos.

When will each part wear out and need to be replaced?

The lifespan of any given component on your bike depends on a range of factors, including rider weight, frequency of riding, duration of rides, riding surface, style and intensity of riding, climatic conditions when riding and in storage, and diligence with maintenance and servicing. Certain parts, such as brakes, tires, tubes, rims and cables will likely wear more quickly than others, like the tracks and load wheels, hubs and fork. We have prepared a Service Guide to provide some insight into when you should expect to replace the various parts.

Should I lubricate the tracks?

No. The track inserts and load wheels are manufactured with lubrication already in them, which helps them roll in a smooth motion. Adding any sort of additional lubrication could cause the load wheels not to spin properly and could cause the drive arms to slip when pedaling. Adding lubricants will also cause more dust and dirt to be collected, which could lead to accelerated wearing of the track inserts and/or load wheels. Wiping down the tracks and load wheels with a slightly damp cloth before or after every ride to remove any debris is the best way to keep the tracks and wheels running smoothly.

Where is my serial number located?

serial number locationThe serial number is located underneath the bike on the round tube located between the kickstand and the rear wheel. It is a stamped number that is under the clear coat of the paint. If your bike was shipped to you, the serial number will also be on the outside of the box as well as on a small cardboard tag that hangs off the bike’s drive arm when new in the box.

DSC_0283The Arc serial number is located on the top of the frame towards the rear wheel by the chain keeper.