30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Can I use my HSA/FSA towards an ElliptiGO bike

We’ve partnered with Truemed to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA) on our site! If qualified, you can buy our products with pre-tax dollars, resulting in net savings of 30% on average by following these simple steps.

  1. Select payment option – Choose “Truemed – Pay with HSA/FSA” during checkout (not Shop Pay)
  2. Complete health assessment – Take a quick, private health survey. A licensed provider will review your answers to determine eligibility.
  3. Enter payment info – Pay with your HSA/FSA card or a regular credit card. If you use a regular credit card, follow the instructions emailed after checkout to submit for reimbursement.

Once you’re approved, that’s it! You’ll receive an order confirmation and successfully save ~30% on your order!

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