30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Shipping

Shipping Policy
Your ElliptiGO order will ship from our warehouse in San Diego. We are proud that more than 75% of orders placed ship out the same day or the next business day. Occasionally, our warehouse is shut down or we are so overwhelmed with orders that we can’t get an order shipped out by the next day. In those situations, it can take up to 2-3 business days to ship out. If it is going to be much longer than that, we’ll let you know. You should expect your order to ship via FedEx Home Delivery. We do occasionally run out of items but offer them for sale on backorder. When that happens, we will have a message on the product detail page (usually in bold red font right by the “Add to Cart” button) indicating that the item is in backorder status and setting an expectation of when we will receive that item back in stock. Once your order ships, you will receive an email with a tracking number.

Please note that shipping to Alaska and Hawaii is more expensive than our normal shipping rates. An ElliptiGO representative will contact you with an additional shipping quote to proceed with your order if necessary.

Unfortunately, once the order ships out, we cannot guarantee when it will arrive. We have provided the FedEx shipping time estimator at the bottom of this page for your reference. Please consider the transit times shown below or any that we provide only as an estimate. Weather, service and other issues can cause delays in transit that are out of our control. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Occasionally, packages will get damaged in shipping. If there is any damage to your product or you did not receive your shipment, please contact us within 10 days of the ship date of your order. FedEx has a short time window to lodge a complaint, so if you do not contact us in a timely manner, we may not be able to help solve your issue.

Products sold through this website are intended to be used in the United States and Canada. ElliptiGO assumes no responsibility for supporting ElliptiGO products outside of the United States and Canada or for product damage from shipping or handling that takes place after the initial delivery of the product to the customer. If you have any questions about this policy, please contact us at: [email protected] or 888.796.8227 prior to completing your purchase.

Please use the below map as a guide for how long you should expect your package to take to get to you based on your location.