30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee*

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restockable condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

*Return policy only applies to customers in the continental United States. Customers in Alaska and Hawaii may return within the 30 day return window, but must arrange for shipping and pay all associated return shipping fees. Please note that the return shipping fees can be more expensive than the original shipping fee.

How can I get my ElliptiGO bike serviced?

ElliptiGO bikes use industry-standard components that can be repaired or serviced by a technician who is trained to service bicycles. The custom parts are the frame, steering column, drive arms and adjustable crank assembly, which can also be repaired or replaced by a trained bicycle technician. Depending on your region, there may be a designated service location or we will work with you to find a resource in your area who is willing to service or repair your ElliptiGO bike. Contact us first with any service issue so we can work with you to get it resolved as quickly as possible. For information about our local service, please visit here.

Guidelines for ElliptiGO Service: 

  • Many locations require appointments so please contact the service location to schedule your bike service.
  • Be sure to ask about lead times, but you should expect to leave your ElliptiGO bike for anywhere from 1-10 business days. Plan accordingly if you have a known deadline or event for which you need your ElliptiGO bike.
  • Not all service locations will stock replacement parts and very few have ElliptiGO specific parts. While all service locations can order parts from ElliptiGO directly, it’s best to plan ahead. If you know what parts need replacing, please order those ahead of time from our website and bring them with you at the time of service.

You can reach our service department at [email protected] or by calling 888.796.8227.

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