30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Marketing and Visual Media

Brand Essentials
ElliptiGO’s brand book to get access to usage guidelines of logos, fonts, colors, etc. Download

Powerpoint ppt file

Marketing Collateral

Logos

ElliptiGO Bike Product Images  

Fluid 365 Stationary Trainer Images

Electric Bike Kit Images

Bike Action Shots  

Download high-quality action shots of riders on ElliptiGO elliptical bicycles. These images are the ones that best showcase the product and the “riding experience” and are the ones we most commonly use for advertisements, marketing collateral design and media. Please contact [email protected] if you need captions/credits for these photos or require additional images for your specific needs. 

Additional Collateral

Marketing Videos

Long-Stride and Compact-Stride Only – 30-second new Marketing Video  Download | YouTube
Long-Stride and Compact-Stride Only – 60-second new Marketing Video  Download | YouTube
RSUB Video Download |  YouTube
MSUB Video Download |  YouTube

Taking a Test Ride Video
Learning the Long-Stride Video

Download any of the following videos to use in your stores, at events or as B-roll for media. A brief description of each of the videos follows below:

Download “One Minute of Action Footage” : A simple one-minute video of three men riding ElliptiGO bikes. Showcases fun, speed and exhilaration. Energetic music. No narration.

Download “Run Without Impact – Cross-Training”: A one-minute video featuring action footage and four endurance athletes/runners talking about how/why they cross-train on the ElliptiGO elliptical bike.

Download “How Does the ElliptiGO Bike Perform”: A three-minute video featuring action footage and commentary from customers and athletes who ride the ElliptiGO bike. Discusses and demonstrates how it can be used by athletes and fitness enthusiasts for high-intensity training; and how it climbs and descends hills.

Kickstand Cutouts

It is very important that no one stands on an ElliptiGO bike while the kickstand is down. This will bend the kickstand and it will have to be replaced. To solve this problem, we have created some cutouts to place on the foot bed. Download. 

Media Training & Support

Will you be participating in interviews about the ElliptiGO for print or television? Download a two-page document that will arm you with “Tips and Talking Points” for media interactions and live demos on television.

Events & Expos

Download a one-page summary document that you can share with running event and expo organizers in your area.

Co-Op Marketing Requests

We encourage retailers to generate local brand awareness for ElliptiGO through participating in local events, expos, and other related activities. We try to support retailers with financial or material support whenever possible. If you would like to request financial or other support from ElliptiGO Inc. for an event or other related opportunity in your area, please contact your local Territory Sales Manager to submit your request.

If you have any additional needs for visual media or marketing collateral that are not available for download above, please contact Marketing.