Last changed: July 1, 2019
If you have any questions about our privacy practices, please contact us at +1.888.796.8227, firstname.lastname@example.org, or at our address:
722 Genevieve St., Suite O
Solana Beach, CA 92075
Information We Collect About You
Purchases. If you choose to make a purchase through our website, we may collect some or all of the following information:
In addition, you may be given the opportunity to create an account with a username and password. You should keep your password secure and not share it with anyone.
Test Ride Sign Up. If you sign up for a test ride through our website, we may collect some of the following information:
Contact Us, Bike Registration, Chat and Newsletter Sign Up Forms. If you fill out a form on the Contact Us page, register your purchase through our Registration page, input your email address into our newsletter sign up form, or submit a question through our chat box, we may collect some of the following information:
Inbound emails. If you send an email to ElliptiGO email address (an email address that ends in @elliptigo.com), we may collect some of the following information:
Other Information Collected Automatically
IP and Device Identifiers. This website automatically collects usage information, such as the number and frequency of visitors to the site. We may also collect device-specific information including a unique device identifier, media access control address, network information, and hardware model, as well as non-personally identifiable usage and traffic data and information about how the device interacts with the website. This type of data enables us and third parties authorized by us to figure out how often individuals use parts of the website and learn more about our users’ demographics and Internet behaviors, so that we can analyze, operate and improve our products and services.
How We Use the Information We Collect
We may use information that we collect about you to:
With Whom We Share Your Information
We do not share your personal information with any third parties without your consent, except as may be necessary to deliver email messages to you, provide analytics and systems analysis for our internal use, process your payment information and/or provide other products and services that you have requested from us, or as further described in this section.
Promotions. Notwithstanding the foregoing, from time to time we may run promotional or marketing efforts, such as contests, sweepstakes and/or giveaways with third parties (collectively, “Promotions”). If you choose to participate in any such Promotions, then any personal information you provide in order to participate in a Promotion may be shared with such third parties and be subject to their privacy policies. In addition, you may be provided the opportunity to share your information through third party services like Facebook and Strava, if you choose to do so.
Financial Information. As described above, unless we tell you otherwise at the time you provide Financial Information, we do not store, process or maintain Financial Information other than what is necessary to manually place a subsequent order through our system. Otherwise, the use and storage of your Financial Information is governed by our payment processor’s and/or financing partner’s terms, conditions and privacy policies.
Other Situations. We may also disclose your information:
Your Choices Regarding Your Information
You can always opt not to disclose certain information to us.
Email Opt Out. If you have provided us with your email address and you would like to stop receiving marketing emails from us, click on the unsubscribe link at the bottom of any of our email communications. It may take up to 5 business days to process your unsubscribe request.
Please note that even if you opt out of receiving marketing communications from us, we reserve the right to contact you for non-marketing reasons related to your ElliptiGO products, such as for password recovery purposes, recall notifications, or for customer service support that you have requested.
How We Protect Your Personal Information
We strive to take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to personal information. Please keep in mind, however, that no method of storage or transmission over the Internet is completely secure, so your use of the website and provision of information to us is at your own risk.
Visiting Our Websites from Outside the United States