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Privacy Policy

Last changed: June 1, 2018

ElliptiGO Incorporated (“ElliptiGO”) has set forth this privacy policy to let you know how we treat the information that we collect from you, how that information is used, with whom we share it, and your choices about such uses and disclosures.

When you use this website, you are consenting to the collection, transfer, storage, disclosure and other uses of your information as described in this Privacy Policy.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including third party websites, or to individuals that we do not manage or employ. While we attempt to facilitate access to those third party services that share our respect for your privacy, we cannot take responsibility for the content or privacy policies of those third party services. We encourage you to carefully review the privacy policies of any third party services that you access.

If you have any questions about our privacy practices, please contact us at +1.888.796.8227, info@elliptigo.com, or at our address:

ElliptiGO Inc.
722 Genevieve St.
Suite O
Solana Beach, CA 92075

Information We Collect About You

Purchases. If you choose to make a purchase through our website, we may collect some or all of the following information:

 

In addition, you may be given the opportunity to create an account with a user name and password. You should keep your password secure and not share it with anyone.

Financial Information. If you make a purchase thorough our website, you may be asked to provide your payment information, such as a credit card number and/or other related information that may be required from you to complete your purchase (“Financial Information”). Unless we tell you otherwise at the time of your purchase or application for financing, we do not collect, store or maintain your Financial Information. Instead, we provide a gateway to a third-party payment processor who collects that information and processes your payment; the use and storage of your Financial Information is governed by the third-party payment processor’s terms, conditions and privacy policies. If you apply for or otherwise take part in a financing offer through one of our financing partners, you will be asked to provide information (which may include Financial Information) to that financing partner. The use of that information by the financing partner will be subject to the financing partner’s terms, conditions and privacy policies. Our treatment of any Financial Information that we may process on your behalf, or that we receive from our financing partners, is subject to this Privacy Policy.

Test Ride Sign Up. If you sign up for a test ride through our website, we may collect some of the following information:

 

Contact Us, Bike Registration, Chat and Newsletter Sign Up Forms. If you fill out a form on the Contact Us page, register your purchase through our Registration page, input your email address into our newsletter sign up form, or submit a question through our chat box, we may collect some of the following information:

 

Inbound emails. If you send an email to service@elliptigo.com, info@elliptigo.com or feedback@elliptigo.com, we may collect some of the following information:

 

Other Information Collected Automatically

IP and Device Identifiers. This website automatically collects usage information, such as the number and frequency of visitors to the site. We may also collect device-specific information including a unique device identifier, media access control address, network information, and hardware model, as well as non-personally identifiable usage and traffic data and information about how the device interacts with the website. This type of data enables us and third parties authorized by us to figure out how often individuals use parts of the website and learn more about our users’ demographics and Internet behaviors, so that we can analyze, operate and improve our products and services.

Cookies. When you visit this website, we may automatically collect information from your web browser, including your IP address, and may assign your computer one or more cookies to facilitate access to the website and to analyze and personalize your online experience. Cookies may automatically collect information about your online activity on the website, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, you may not be able to sign in or use some of the interactive features we offer. This Privacy Policy covers our use of cookies and similar technologies only and does not cover uses by third parties.

How We Use the Information We Collect

We may use information that we collect about you to:

 

With Whom We Share Your Information

We do not share your personal information with any third parties without your consent, except as may be necessary to deliver email messages to you, provide analytics and systems analysis for our internal use, process your payment information and/or provide other products and services that you have requested from us, or as further described in this section.

Promotions. Notwithstanding the foregoing, from time to time we may run promotional or marketing efforts, such as contests, sweepstakes and/or giveaways with third parties (collectively, “Promotions”). If you choose to participate in any such Promotions, then any personal information you provide in order to participate in a Promotion may be shared with such third parties and be subject to their privacy policies. In addition, you may be provided the opportunity to share your information through third party services like Facebook and Strava, if you choose to do so.

Financial Information. As described above, unless we tell you otherwise at the time you provide Financial Information, we do not store, process or maintain Financial Information. The use and storage of your Financial Information is governed by our payment processor’s and/or financing partner’s terms, conditions and privacy policies.

Advertising and Analytics Services Provided by Others. We may use analytics service providers to analyze how you interact and engage with the website so we can learn and make enhancements to offer you a better experience. We also allow others to serve advertisements on our behalf across the Internet. These entities may use cookies, web beacons and other technologies to collect information about you. This information may be used by us and others to, among other things, analyze and track data, determine the popularity or effectiveness of certain content, deliver advertising and content targeted to your interests, and better understand your online activity.

Other Situations. We may also disclose your information:

 

Your Choices Regarding Your Information

You can always opt not to disclose certain information to us.

Email Opt Out. If you have provided us with your email address and you would like to stop receiving marketing emails from us, click on the unsubscribe link at the bottom of any of our email communications. It may take up to 5 business days to process your unsubscribe request.

Please note that even if you opt out of receiving marketing communications from us, we reserve the right to contact you for non-marketing reasons related to your ElliptiGO products, such as for password recovery purposes, recall notifications, or for customer service support that you have requested.

Notice to California Residents. California residents are entitled to ask us for a notice that identifies the categories of personal information that we share with third parties for marketing purposes and that provides contact information for such third parties. If you are a California resident and would like a copy of this notice, please submit a written request to the mailing address at the bottom of this Privacy Policy. Telephone requests cannot be accepted. Please note that our response will include only information about our sharing practices for information covered by the law.

How We Protect Your Personal Information

We strive to take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to personal information. Please keep in mind, however, that no method of storage or transmission over the Internet is completely secure, so your use of the website and provision of information to us is at your own risk.

Children’s Privacy

The website is intended for a general audience, and we do not knowingly collect personal information from children under the age of 13. If you are under 13, please do not attempt to sign up for a test ride, email us, contact us through the Contact Us page, or initiate a chat session with us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at the address at the end of this Privacy Policy.

Visiting Our Websites from Outside the United States

This Privacy Policy is intended to cover collection of information from residents of the United States. If you are accessing the website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. The data protection and other laws of the United States might not be as comprehensive as those in your country.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices and services. When we make changes to this Privacy Policy, we will at a minimum revise the “last updated” date at the top of this Privacy Policy when we post the new Privacy Policy. If you use the website after changes to the Privacy Policy have been posted, you are agreeing to all of those changes.