30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restockable condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

*Return policy only applies to customers in the continental United States. Customers in Alaska and Hawaii may return within the 30-day return window but must arrange for shipping and pay all associated return shipping fees. Please note that the return shipping fees can be more expensive than the original shipping fee.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Financing

We provide easy and affordable financing, so you can pay for your purchase over time. Pay for your order over 12 months at 0% APR or up to 36 months at competitive interest rates.*

Bread is only available to US customers.

Learn More and Check Your Rate

* Amounts financed range from $50.00 to $5,500.00. Availability of terms may vary based on purchase price and/or product. A down payment may be required. Example payment is based on the listed product prices assuming a 36-month term loan and a 9.99% APR. Subject to approval of credit application. Rates range from 0.00% to 29.99% APR. APRs will vary depending on credit qualifications, loan amount, and term. Bread Pay^® loans are made by Comenity Capital Bank, a Bread Financial^®company.

We’ve partnered with Truemed to allow you to use your Health Savings Account (HSA) or Flexible Spending Account (FSA) on our site! If qualified, you can buy our products with pre-tax dollars, resulting in net savings of 30% on average by following these simple steps. 

1. Select payment option – Choose “Truemed – Pay with HSA/FSA” during checkout (not Shop Pay)
2. Complete health assessment – Take a quick, private health survey. A licensed provider will review your answers to determine eligibility.
3. Enter payment info – Pay with your HSA/FSA card or a regular credit card. If you use a regular credit card, follow the instructions emailed after checkout to submit for reimbursement.

Once you’re approved, that’s it! You’ll receive an order confirmation and successfully save ~30% on your order!

All ElliptiGO bikes come almost fully-assembled in the box. Elliptical bikes require no tools for assembly – you just put the steering column in, attach the front wheel and pump up the tires. Stand up bikes just add the step of attaching the pedals. That’s it! We have support videos that walk you through each step of the process and of course, our team is always here to help if you have a question. You’ll be on the road in no time.