Credit Cards and PayPal
We accept the following credit cards: Visa, MasterCard, AMEX,and Discover. We also accept payment via PayPal. There is no surcharge for using your credit card or PayPal to make purchases. Please be sure to provide your exact billing address and telephone number (the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order for which we are not responsible. Your credit card or PayPal account will be billed upon shipment of your order.
Orders placed using financing provided by our third-party financing vendor are subject to the terms and conditions set forth in the financing contract.
Multiple Product Orders
When ordering more than one product, we will attempt to ship all products at the same time. However, ElliptiGO bicycles may ship separately from accessories. Products that are unavailable at the time of shipping may be shipped as they become available or may be held until the entire order is available, at our discretion. You will be charged for products as they are shipped. In the event that your order ships on different days, the entirety of your shipping charge may be applied to the first product(s) shipped.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order. ElliptiGO Inc. reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. If ElliptiGO Inc. elects to decline an order after it has been paid for, then ElliptiGO Inc. will refund the entire amount paid. If ElliptiGO Inc. elects to supply a lower quantity than was ordered after the full quantity has been paid for, ElliptiGO Inc. will refund the amount charged for the portion of the order that was declined.
Usually, products ship within 2-3 business days. However, there may be times when the product you have ordered is out-of-stock, which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping and receive a full refund of any monies delivered to us.
We are confident that you will love your ElliptiGO® elliptical bicycle. If you purchased your bike directly from ElliptiGO Inc., you can return it for any reason within 30 days of purchase for a full refund, less return shipping charges, if any. It is your responsibility to return the product to us in reasonable condition. To that end, we recommend retaining all original packing materials so they can be used to return the product if necessary. Failure to do so may require you investing in expensive packaging materials to prevent damage to the ElliptiGO product during return shipping. Any item that is damaged beyond reasonable wear and tear or is missing parts for reasons not due to our error may receive a partial refund depending on the condition. Just contact us at firstname.lastname@example.org to arrange the return and we will send you more details. If you purchased from an authorized dealer, then this return policy is not applicable and the dealer’s return policy will apply.
Most orders will ship within 2-3 business days. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by ElliptiGO Inc. or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
ElliptiGO Inc. charges sales tax on orders that will be delivered to addresses within the states where ElliptiGO Inc. believes it has nexus for sales tax purposes. For orders shipped to states where ElliptiGO does not believe it has nexus for sales tax purposes, the purchaser is solely responsible for all sales, use or other taxes related to the purchase.
If a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers or for any other reason, ElliptiGO Inc. has the right to refuse or cancel any orders placed for said product. ElliptiGO Inc. has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for a purchase at an incorrect price and your order is canceled, ElliptiGO Inc. shall refund the amount charged.
Modifying the Terms & Conditions
All orders placed through www.elliptigo.com are governed by the Terms & Conditions in effect at the time the order is placed. These Terms & Conditions supersede any terms and/or conditions you include with any purchase order. We reserve the right to make changes to these Terms & Conditions at any time. If this happens, we will notify you by posting the new Terms & Conditions on the website.