30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee*

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restockable condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

*Return policy only applies to customers in the continental United States. Customers in Alaska and Hawaii may return within the 30 day return window, but must arrange for shipping and pay all associated return shipping fees. Please note that the return shipping fees can be more expensive than the original shipping fee.

Service and Maintenance Dealer Resources

Inspection Guidelines 

This sheet details the parts of the equipment that should be inspected before selling an ElliptiGO long-stride bike (3C/8C/11R) to a customer. Download

This sheet details the parts of the equipment that should be inspected before selling the ElliptiGO SUB to a customer. Download PDF

This sheet details the parts of the equipment that should be inspected before selling the ElliptiGO RSUB to a customer. Download PDF

This sheet details the parts of the equipment that should be inspected before selling the ElliptiGO MSUB to a customer. Download PDF

Troubleshooting Guide

This guide includes quick fixes for the most common technical questions about the ElliptiGO. Download

Return Form and Repacking Information

Please use this form when repacking and shipping an ElliptiGO elliptical cycle back to ElliptiGO, Inc.  This process must have been authorized prior to shipping and the attached form is required to be signed and returned to [email protected] in order to receive the RA number.  Please note, retailers are responsible for following the instructions and repacking the ElliptiGO using the attached video guidelines.

Dealer Service Packet

This service packet contains a ton of useful service information including: “Warranty vs. Non-Warranty” guidelines, a list of recommended tools for inspection and service. Download

I.B.T.H.

This video reviews our 4-points service checklist to keep your demo 8C in great riding condition. Watch now

Service Videos

If you have service questions, please contact us at [email protected] or call 888.796.8227.

Ask an owner