Service and Maintenance Dealer Resources

Owner’s Manual

The Owner’s Manual has everything you need to know about both the long and compact stride ElliptiGO elliptical bikes. Download

Inspection Guidelines

This sheet details the parts of the equipment that should be inspected before selling an ElliptiGO long-stride bike (3C/8C/11R) to a customer. Download

This sheet details the parts of the equipment that should be inspected before selling the ElliptiGO Arc (Arc 3/Arc 8 / Arc 24) to a customer. Download PDF

This sheet details the parts of the equipment that should be inspected before selling the ElliptiGO SUB to a customer. Download PDF

This sheet details the parts of the equipment that should be inspected before selling the ElliptiGO MSUB to a customer. Download PDF

Troubleshooting Guide

This guide includes quick fixes for the most common technical questions about the ElliptiGO. Download

Return Form and Repacking Information

Please use this form when repacking and shipping an ElliptiGO elliptical cycle back to ElliptiGO, Inc. This process must have been authorized prior to shipping and the attached form is required to be signed and returned to service@elliptigo.com in order to receive the RA number. Please note, retailers are responsible for following the instructions and repacking the ElliptiGO using the attached video guidelines.

Dealer Service Packet

This service packet contains a ton of useful service information including: “Warranty vs. Non-Warranty” guidelines, a list of recommended tools for inspection and service. Download

I.B.T.H.

This video reviews our 4-points service checklist to keep your demo 8C in great riding condition. Watch now

Arc I.B.T.H.

This video reviews our 4-points service checklist to keep your demo Arc in great riding condition. Watch now

Service Videos

If you have service questions, please contact us at service@elliptigo.com or call 888.796.8227.