30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Shipping

Shipping Policy
Most United States orders will ship within 2-3 business days and most Canadian orders will ship within 3-5 business days. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by ElliptiGO Inc. or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Please note that shipping to Alaska and Hawaii is more expensive than our normal shipping rates. An ElliptiGO representative will contact you with an additional shipping quote to proceed with your order if necessary.

If there is any damage to your shipment or you did not receive your shipment, contact us within 10 days of the ship date of your order. If you do not contact us in a timely manner, we may not be to help solve your issue.

Products sold through this website are intended to be used in the United States and Canada. ElliptiGO Inc. assumes no responsibility for supporting ElliptiGO products outside of the United States or Canada or for product damage from shipping or handling that takes place after the initial delivery of the product to the customer. Transporting an ElliptiGO outside of the United States or Canada voids all warranties. If you have any questions about this policy, please contact us at: [email protected] or 888.796.8227 prior to completing your purchase.