30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

FAQS

Accessories

Accessories

Is it a front, center, or rear, drive motor?

On the long-stride conversion kit, the hub motor is in the front wheel and on the MSUB & RSUB, it’s in the rear wheel.

Are toe cages necessary?

Toe cages are our most popular accessory, but using them is a matter of personal preference. They are designed to provide comfort and security when riding at high speed and over bumpy terrain as well as enable you to generate power from your recovery stroke. These advantages tend to be most noticeable when climbing and descending hills or sprinting. Our toe cages are not intended to lock your foot into place (like clip-in pedals on a bicycle) and they should be set so that you can always easily remove and insert your feet into them.

What accessories are available for ElliptiGO bikes?

Our bikes are compatible with many industry-standard bicycle accessories like water bottle holders, locks, lights and computers. Visit our shop to review our full line of accessories.