FAQS

The warranty is 2 years for each component of the kit, except the battery. The battery is warrantied to maintain at least an 80% charge after 2 years or 500 charging cycles, whichever comes first.

Unfortunately because of regulations related to batteries, we can only ship via ground delivery. This precludes us from offering expedited shipping and shipping to Alaska or Hawaii.

Unfortunately because of regulations related to batteries, we can only ship via ground delivery.

Currently our Electric Bike Conversion Kits are sold as a set. We may offer sales of additional batteries in the future.

The battery can be charged on or off the frame, whatever is most convenient for you.

There are number of battery care best practices in the manual. For best battery life, we recommend the following: – Remove the battery from the charger immediately after it reaches a 100% charge, do not let it continue charging for prolonged periods – Avoid fully depleting the battery, try to charge when it is around 50% and always try to keep it above 30% – Avoid charging the battery when it is below 50-degrees or above 86-degrees F – If you don’t need a full charge, avoid charging above 80% capacity Here’s a good article by Popular Science about battery life.

The conversion kit does not require any special maintenance. If you have any problems, please contact [email protected] so we can take care of you.

The display shows Speed, Pedal Assist level, Battery Charge Level, Motor Power, Trip Distance, Odometer.

No

With the retrofit kit installed, your ElliptiGO will be a Class 2 electric bike.

It has both!

The pedal assist system (PAS) utilizes a magnetic sensor to sense the rotation of the cranks. This signal is then converted to a throttle input to the motor. The PAS has 5 different selectable levels of assist from 20% to 100%. If the PAS is set to level 5 it will provide 100% throttle to the motor when the cranks on the bike are rotated. The actual throttle allows you to provide power regardless of whether or not you are pedaling.

A battery that is fully depleted will take approximately 5 hours to recharge.

The Electric Bike Conversion Kit have a maximum assisted speed of 20mph, which is the max speed allowed in the US for Class 1 and Class 2 ebikes. These kits are Class 2 because the have a throttle in addition to pedal assist.

The Electric Bike Conversion Kit will add roughly 17 lbs to the weight of your ElliptiGO bike.

This is dependent on the weight limitations of your rack. Please contact our service team to discuss the specific rack you own and the weight limitations.

Yes, it is possible to still transport your bike with the conversion kit, however, for the long stride models, you will need to disconnect the torque arm prior to removing the front wheel. For the MSUB/RSUB models, no wheel removal is necessary. It is advised to also remove the battery before placing the bike on the rack.

The Electric Bike Conversion Kit should take around an hour to install and they require only a few tools. We do recommend having two people work together to do the installation. Installation instructions are included with the kit and we have detailed installation videos to walk you through each step in the process. If you do not feel comfortable installing the conversion kit yourself, any trained bike mechanic should be able to install it. If you don’t have a bike mechanic identified, our team can help identify one locally for you.

As with anything ElliptiGO develops, we don’t try to build the cheapest product we can make but rather focus on quality and value. The battery, the hub motor, the LCD Display and the rest of the kit were specifically picked in the development of the kit but they are not inexpensive items. In addition, in effort to make the conversion as simple and easy as possible, we decided to build complete kits, including a fully built up wheel with the hub motor installed.

The Electric Bike Conversion Kit should take around an hour to install and they require only a few tools. We do recommend having two people work together to do the installation. Installation instructions are included with the kit and we have detailed installation videos to walk you through each step in the process. If you do not feel comfortable installing the conversion kit yourself, any trained bike mechanic should be able to install it. If you don’t have a bike mechanic identified, our team can help identify one locally for you.

We’re trying to better understand the interest and demand for e-ElliptiGO bikes, and the conversion kits were the most sensible way for us to test the market. Given the different frames of the various ElliptiGO models and the associated costs for developing these conversion kits, we have decided to focus on the long-stride models and the RSUB/MSUB, where we expect to get the most interest. At this point, we do not anticipate developing kits for the SUB.

Our initial release of Electric Bike Conversion Kits will be available for the long-stride (11R, 8S, 8C, 3C), MSUB and RSUB models.