FAQS

Electric Conversion Kits FAQs

Electric Conversion Kits FAQs

What is the warranty policy on the Electric Conversion Kits?

The warranty is 2 years for each component of the kit, except the battery. The battery is warrantied to maintain at least an 80% charge after 2 years or 500 charging cycles, whichever comes first.

I live in Hawaii (Alaska). Why can’t I purchase the Electric Conversion Kit ?

Unfortunately because of regulations related to batteries, we can only ship via ground delivery. This precludes us from offering expedited shipping and shipping to Alaska or Hawaii.

Can I expedite the shipping of the Electric Conversion Kit ?

Unfortunately because of regulations related to batteries, we can only ship via ground delivery.

Can I purchase a second battery?

Currently our Electric Bike Conversion Kits are sold as a set. We may offer sales of additional batteries in the future.

Can I remove the battery so I can charge inside/separate from the ElliptiGO?

The battery can be charged on or off the frame, whatever is most convenient for you.

Are there any special tips or recommendations for extending the life of battery?

There are number of battery care best practices in the manual. For best battery life, we recommend the following: – Remove the battery from the charger immediately after it reaches a 100% charge, do not let it continue charging for prolonged periods – Avoid fully depleting the battery, try to charge when it is around 50% and always try to keep it above 30% – Avoid charging the battery when it is below 50-degrees or above 86-degrees F – If you don’t need a full charge, avoid charging above 80% capacity Here’s a good article by Popular Science about battery life.

Will the Electric Bike Conversion Kit require additional maintenance?

The conversion kit does not require any special maintenance. If you have any problems, please contact [email protected] so we can take care of you.

What can you see on the display?

The display shows Speed, Pedal Assist level, Battery Charge Level, Motor Power, Trip Distance, Odometer.

Will pedaling charge the motor?

No

What Class electric bike will it be?

With the retrofit kit installed, your ElliptiGO will be a Class 2 electric bike.

Does it have a throttle or is it just pedal assist?

It has both!

What is pedal assist?

The pedal assist system (PAS) utilizes a magnetic sensor to sense the rotation of the cranks. This signal is then converted to a throttle input to the motor. The PAS has 5 different selectable levels of assist from 20% to 100%. If the PAS is set to level 5 it will provide 100% throttle to the motor when the cranks on the bike are rotated. The actual throttle allows you to provide power regardless of whether or not you are pedaling.

How long does it take to charge the battery?

A battery that is fully depleted will take approximately 5 hours to recharge.

How fast will it go?

The Electric Bike Conversion Kit have a maximum assisted speed of 20mph, which is the max speed allowed in the US for Class 1 and Class 2 ebikes. These kits are Class 2 because the have a throttle in addition to pedal assist.

How heavy will the bike be with the added Electric Bike Conversion Kit unit?

The Electric Bike Conversion Kit will add roughly 17 lbs to the weight of your ElliptiGO bike.

Can my car rack safely handle the added weight of the Electric Bike Conversion Kit?

This is dependent on the weight limitations of your rack. Please contact our service team to discuss the specific rack you own and the weight limitations.

Will my bike fit on the hitch rack if I have the Electric Bike Conversion Kit installed on my bike?

Yes! Due to the streamlined design of our Electric Bike Conversion Kit you can still fit your bike on a hitch rack.

How easy it to install the Electric Bike Conversion Kit? Can I do it myself?

The Electric Bike Conversion Kit should take around an hour to install and they require only a few tools. We do recommend having two people work together to do the installation. Installation instructions are included with the kit and we have detailed installation videos to walk you through each step in the process. If you do not feel comfortable installing the conversion kit yourself, any trained bike mechanic should be able to install it. If you don’t have a bike mechanic identified, our team can help identify one locally for you.

Why is the Electric Bike Conversion Kit so expensive?

As with anything ElliptiGO develops, we don’t try to build the cheapest product we can make but rather focus on quality and value. The battery, the hub motor, the LCD Display and the rest of the kit were specifically picked in the development of the kit but they are not inexpensive items. In addition, in effort to make the conversion as simple and easy as possible, we decided to build complete kits, including a fully built up wheel with the hub motor installed.

Why did you decide to launch with an Electric Bike Conversion Kit instead of an integrated system?

The Electric Bike Conversion Kit should take around an hour to install and they require only a few tools. We do recommend having two people work together to do the installation. Installation instructions are included with the kit and we have detailed installation videos to walk you through each step in the process. If you do not feel comfortable installing the conversion kit yourself, any trained bike mechanic should be able to install it. If you don’t have a bike mechanic identified, our team can help identify one locally for you.

Why isn’t there an Electric Bike Conversion Kit available for the Arc or the SUB?

We’re trying to better understand the interest and demand for e-ElliptiGO bikes, and the conversion kits were the most sensible way for us to test the market. Given the different frames of the various ElliptiGO models and the associated costs for developing these conversion kits, we have decided to focus on the long-stride models and the RSUB/MSUB, where we expect to get the most interest. At this point, we do not anticipate developing kits for the Arc or SUB.

Which model is the Electric Bike Conversion Kits compatible with?

Our initial release of Electric Bike Conversion Kits will be available for the long-stride (11R, 8S, 8C, 3C), MSUB and RSUB models.