30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

FAQS

Misc

Misc

Where can I find Bike Insurance for my ElliptiGO?

You may sign up separately for your ElliptiGO insurance with BikeInsure here.

BikeInsure offers a comprehensive policy for insuring ElliptiGO bikes and eBikes, both new and used. When enrolled, the BikeInsure plan includes reimbursement for repairs to your ElliptiGO bike and any listed accessories in case of riding accidents or during transit. Additionally, the policy covers stolen ElliptiGO bikes or eBikes when optional theft protection is selected. GO Get BikeInsure.

 

 

Does ElliptiGO have a Referral Program?

Yes, we do have a Referral Program. In the USA, refer a friend, family member or co-worker who purchases a new ElliptiGO bike either online at elliptigo.com or through one of our authorized US dealers, and both you and that person are eligible for $100 in ElliptiGO Referral Bucks. You can use these Referral Bucks towards the purchase of accessories and apparel from ElliptiGO, Inc. by calling 888.796.8227. (Note: Purchases from the same household are only eligible for $100 Referral bucks per transaction.) Referral Bucks cannot be used towards the purchase of ElliptiGO bikes, only accessories and apparel.

Learn More >