30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Identify Your Model

Support / Identify Your Model
How to find your Long-Stride Serial Number
Elliptical Bikes

3C, 8C, 8S or 11R Bikes

The serial number is an 8-digit located on the round tube, between the rear wheel and the kickstand, just below the ElliptiGO patent stamp. 8 digit number that reads something like 12 034 123 as shown in the photo.

  • If the gear indicator shows a 1, 2 and 3, then you have a 3C model.
  • If the gear indicator shows a 1, 4 and 8, then you have either an 8C or 8S model. If the steering column folds, you have an 8S; if it does not, you have an 8C.
  • If the gear indicator shows a 1, 6 and 11, then you have an 11R model.
How to find your SUB Serial Number
Stand up Bikes

Stand Up Bike (SUB)

The Stand Up Bike will have “SUB” decal on the rear frame by the rear wheel. The serial number is an 8-digit number found on the top of frame near the chain keeper and will be an 8 digit number as shown in the photo.

ElliptiGO serial number on bike
Stand up Bikes

Stand Up Bike (RSUB and MSUB)

The RSUB and MSUB Stand Up Bike will have “SUB” decal on the rear frame by the rear wheel.
The RSUB will have large tires and a gear indicator that reads 8-1 on the handlebars. It also has a rigid fork for the front wheel.

The MSUB will large tires with knobbies on them and a suspension fork for the front wheel. It has 10-speeds. The serial number is an 8-digit number found on the top of frame near the chain keeper and will be an 8 digit number as shown in the photo.

Arc Serial Number
Elliptical Bikes

Arc Models

Arc bikes have the word “Arc” on the bike frame, near the rear wheel.

  • If the gear indicator shows a 1, 2 and 3, then you have an Arc 3 model.
  • If the gear indicator shows a 1, 3, 6 and 8, then you have an Arc 8 model.
  • If you have two gear selector units (left and right), you have an Arc 24.
  • The serial number is an 8-digit number located on the top of the frame, towards the rear wheel by the chain keeper as shown in the photo.
Trainer Serial Number
Fluid 365 Stationary Trainer

Trainer

The serial number is located on the back of the resistance wheel. Enter the entire serial number as shown (example: T20001050).