30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Adjust Front Brakes to Eliminate Rubbing

For a video demonstration on the procedure below, please view here

If your front wheel is spinning, but movement is restricted because the front brakes are rubbing the wheel there are a few situations that could be contributing to the problem, including the front wheel not being properly seated in the fork or the brakes need to be readjusted. Below are the following steps you can perform to resolve the problem, starting with the most common fix:

A. Check that the brake cable is properly seated in the brake lever. (see photo below)

B. Re-seat the wheel

  1. 1. Place the ElliptiGO on the kickstand and on a flat surface.
  2. Check the rotational direction arrow on the tire. The arrow will need to rotate clockwise when riding.
  3. Open the quick release lever on the front wheel.
  4. Insert the wheel into the fork drops. Press down on the head tube of the ElliptiGO to ensure the wheel is properly seated. If the wheel is not wanting to seat, the tension nut may need to be loosened to allow for more clearance. Now apply downward pressure to the frame and fork with the wheel resting on the ground, while at the same time closing the quick release lever. The lever should be facing rearward.
  5. Now re-attach the brake cable.
  6. Rotate the wheel while looking and listening for the brake pad rubbing. If rubbing is present, start again at step 3 (or move to C).

C. Front brakes rubbing lightly

  1. 1. If the wheel is seated properly but light rubbing persists when the wheel is spinning, you may need to make adjustments to the brakes. You will need a Phillips head screwdriver for “C” series or a 3mm Allen wrench for the 8S/11R models.
  2. Adjust the spring so the brake pad does not rub on the rim. Stand so the front wheel is between your feet and you are facing the ElliptiGO.

If the right side brake pad is rubbing, tighten the spring tension screw to move the pad away from the rim and loosen the left side spring to center the brakes between the wheel.

If the left side brake pad is rubbing, tighten the spring tension screw on the left side and loosen the right side tension spring to center the brakes between the wheel. (see photo below)

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