30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Adjust Gears from Slipping on 11R

For a video demonstration on the procedure below, please view here

1. Place the ElliptiGO on the kickstand and on flat surface.

2. Check the shifter cable by following the cable from the handlebars down through the frame to make sure the cable is fully seated and not  pinched in the mudguard or not seated properly in the frame bosses.  

3. Shift up to 11th gear then down to 6th gear.

4. Move to rear of ElliptiGO and check the alignment of the two yellow set lines by the hub.

5. The left (or inside) yellow set line is the adjustment line and the right (outside) yellow set line is your “true point.” If the left (inside) yellow low set line is above the right one, rotate the barrel adjuster on the handlebar clockwise. If the left (outside) yellow line is below the right one, rotate the barrel adjuster counterclockwise to tension the cable.

6. Continue rotating the barrel adjuster until the two yellow set lines are parallel. Repeat step 3 to make sure hub is in proper alignment.

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