30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Adjust Gears from Slipping on 8 series

For a video demonstration on the procedure below, please view here

1. Place the ElliptiGO on the kickstand and on a flat surface.

2. Check the shifter cable by following the cable from the handlebars down through the frame to make sure the cable is fully seated and not pinched in the mudguard or not seated properly in the frame bosses.

3. Shift down to 1st gear, then up to 5th gear and then down to 4th gear.

4. Move to rear of the cycle in the small display window if the two yellow set lines are aligned. If they are aligned no further action is needed. If they are not aligned, follow next steps.

5. The left (or inside) yellow set line is stationary and your “true point.” If the right (outside) yellow set line is above the left one, rotate the barrel adjuster on the handlebar clockwise. If the right (outside) yellow line is below the left one, rotate the barrel adjuster counter clockwise to tension the cable. When making the adjustments with the barrel adjuster, you should be facing the front wheel with the barrel adjuster in front of you (rear wheel behind you).

6. Continue rotating the barrel adjuster until the two yellow set lines are parallel.  Repeat step 3 to make sure hub is in proper alignment after you have made your adjustments.

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