30-DAY MONEY BACK GUARANTEE

30-Day Money-Back Guarantee

We guarantee that you will love your ElliptiGO products and accessories. If you make your purchase directly from ElliptiGO, you can return an item for any reason within 30 days of purchase for a full refund, less return shipping charges, if any (expedited outbound shipping charges will not be refunded). Refunds will be processed within 7 business days of receipt of the returned item. For apparel, gloves, and helmets: the item must be in restock-able condition, meaning that all tags and/or stickers are still on the product. The item may be tried on for fit, but not used. Any returned item that is damaged or is missing parts for reasons other than our error may receive a partial refund, which we will inform you about upon receipt of the return. If you are thinking of returning a product to ElliptiGO for any reason, please keep the box and all original packing materials for the return shipment. Just contact us at [email protected] to arrange the return, and we will send you more details.

If you purchased from an authorized dealer, that dealer’s return policy will apply instead.

Properly Change Stride Length

For a video demonstration on the procedure below, please view here

  1. Place the ElliptiGO on the kickstand and on flat surface. If the bike is equipped with drive arm axle retention screw (1a), proceed to step 2. If it does not have a drive arm axle retention screw (1b), skip step 2 and proceed to step 3.
  2. Looking at the bike from the left side, use a 2.5mm Allen wrench to loosen the right drive arm axle retention screw. Rotate the Allen wrench clockwise until the screw is completely removed.
  3. Insert 6mm Allen wrench into the back of the right drive arm axle. While holding the drive arm still, rotate the Allen wrench clockwise until the drive arm axle is completely unscrewed.
  4. Remove the washer from the crank arm counter-bore and insert it into the counter-bore of the new position.
  5. Insert the drive arm axle into the new mounting position on the right crank arm. Using a 6 mm Allen wrench on the back of the drive arm axle, rotate it counter-clockwise (still looking at bike from from left side) to tighten it. While tightening, ensure that the washer stays seated flat into the counter-bore on the crank arm. If the bike is equipped with a drive arm axle retention screw, proceed to step 6. If it does not have a drive arm axle retention screw, skip step 6 and proceed to step 7.
  6. Insert the right drive arm axle retention screw into the back of the drive arm axle. Using a 2.5mm Allen wrench, turn the right drive arm axle retention screw counter-clockwise until the flange is flush against the drive arm axle. DO NOT OVER TIGHTEN the screw.
  7. Repeat steps 2-6 for the left drive arm.

**Note: The left drive arm axle is left hand threaded. To loosen, turn counter-clockwise and to tighten, turn clockwise. (see photo below)

Experiencing Difficulties with Adjusting Stride Length
For a video demonstration on the procedure below, please view here

If you are changing the stride length and having difficulties with threading the drive arm bolt into the crank arm threads, here are instructions to help keep from cross threading the crank arm threads. The crank arm material is much softer than the drive arm bolt material, when the threads do not match, trying to force them will result in cross threading.

With the drive arm bolt just started in the crank arm threads, rotate the crank arm either clockwise or counter clockwise to find the sweet spot of the threads. Sometimes, you will need to rotate the crank arm a full 180 degrees to find the spot that both sets of threads will align. The drive arm bolt should turn easily and not be forced into position.

If you have cross threaded your crank arm, bring your ElliptiGO to a bicycle shop and have the mechanic retap the threads using a 9/16” pedal tap. Note, this is not covered under warranty.

Posted in

Comments are closed.